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Our business performance has positioned WPD at the leading edge of electricity distribution in the UK. The foundations of our success have been built on excellence in five key areas – safety, reliability, customer service, business efficiency and the environment.
- The safety of the public and our employees is paramount. We do not compromise on safety and our safety record bears this out.
- We are constantly improving the reliability of our distribution network so that we continue to stay ahead of the targets set by the regulator and minimise disruption to customers through unscheduled supply interruptions.
- We are committed to consistently delivering outstanding customer service and we are proud of our reputation as the leading electricity distribution company in customer service. We lead the industry in the performance of our contact centre and in having the lowest complaint levels.
- Our investment in new technology has been a cornerstone of our success in improving reliability and business efficiency in all areas of the company.
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