Accessibility
Navigating around this web site
To navigate this web site, please use the top horizontal menu bar and the section boxes on the Home Page to take you to the main areas of the site. The side menu on the left-hand side will then list the information that can be found in that particular section.
To alter the font type and size on this web site
You can to increase, or decrease, the size of the text, and alter the font type.
To alter the size of the text -
Internet Explorer Users
- Select 'View' (on the menu bar across the top of your browser)
- then select 'Text Size'
- then select the size.
You can also hold down CTRL and use the mouse wheel at the same time to change the text sizes.
Mozilla Firefox users
- Use the mouse wheel (or hold down CTRL and use + key to increase font) to change the text sizes.
Netscape users
- go to 'View'
- then choose 'Increase Font' as many times as you find necessary for the size you want.
To alter the choice of font -
Internet Explorer Users
- Open your 'Internet Options' window by going to 'Tools'. Under History, choose 'Fonts' and select your preferred style, then click 'OK'.
- Go to 'Accessibility' within 'Internet Options' and click on 'Ignore font styles/font sizes specified on Web pages'
- Then click 'OK'. You should now see a difference in font.
Netscape Users
- Go to 'Edit' 'Preferences', 'Appearance', 'Fonts'
- Choose 'Use my default fonts, overriding document-specified fonts'
To alter the colour of text and background
You may find specific colours enable you to view our web site easier.
Internet Explorer Users
- Open your 'Internet Options' window by going to 'Tools'
- Under History, choose 'Accessibility' and click on 'Ignore colours specified on Web pages'
- Then click 'OK'.
Netscape Users
- Go to 'Edit' 'Preferences', 'Appearance', 'Colours'
- Choose 'Always use my colours, overriding document', then choose your colours.
Hearing Impaired Customers
Our site has been designed to allow Screen Readers to read our pages. If you have an enquiry about a service please contact us on -
Textphone 0845 6012318
Text Relay 18001 892219
Fax us 01208 892292
Email pyoung@westernpower.co.uk
| We have been awarded the RNID Louder than Words accredition for improved access of our services for customers and staff who are deaf or hard of hearing. |
 |
Visually Impaired Customers
If you would like to receive any of our customer leaflets in Braille or on audio CD please call us on 0800 05566833.
BrowseAloud
You can listen to this website with BrowseAloud, which is free to website visitors and can be easily downloaded from the BrowseAloud Website. BrowseAloud makes websites accessible to those who require online reading support.
If you have a complaint
Or you have some feedback on our service please contact us on -
Text Relay 18001 0800 0556833
Fax 0117 9332428
Email ttaylor@westernpower.co.uk
Please tell us the best way to respond to you for example by letter, fax, email or text to your mobile phone.
If we need to visit you at home
If you need a BSL or other interpreter to attend a home visit, please let us know and we can arrange this for you free of charge.