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You can contact us 24 hours a day, 7 days a week, 365 days a year with any power supply issues.
0800 6783 105
We aim to keep you fully informed of progress during any power cut and also offer a range of advice when one occurs. Please call us if you think you are affected.
Find out more
We have a page dedicated to the process of how to resolve a complaint.
You can also explore our Other Contacts during regular working hours of 9-5 Monday to Friday regarding:
Our network location plans
Customer Service Code of Practice
As an organisation, we're always interested in hearing your views on how we're performing, and are open to receiving any suggestions on how we can improve our services.
WESTERN POWER DISTRIBUTION
Western Power Distribution (East Midlands) plc. Registered in England and Wales No. 2366923. Western Power Distribution (West Midlands) plc. Registered in England and Wales No. 3600574
Western Power Distribution (South West) plc. Registered in England and Wales No. 2366894. Western Power Distribution (South Wales) plc. Registered in Wales No. 2366985
All are registered to Avonbank, Feeder Road, Bristol BS2 0TB