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We've got the information you need on power cuts and how to be prepared.
If you're looking to add or modify a connection to our network for domestic or business reasons, please speak to us.
We provide a range of commercial services to organisations, here are the details and who to contact.
We are the electricity distribution network operator for the Midlands, South West and Wales.
Safety & education
As a major energy distributor and as an employer we treat health and safety matters very seriously.
If you wish to speak to us about anything our contact centre team is here to help with your query.
You can contact us 24 hours a day, 7 days a week, 365 days a year with any power supply issues.
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We aim to keep you fully informed of progress during any power cut and also offer a range of advice when one occurs. Please call us if you think you are affected.
Find out more
General contact enquiries
If you have a general enquiry, please call us on the following telephone numbers:
How can we help?
As an organisation, we're always interested in hearing your views on how we're performing, and are open to receiving any suggestions on how we can improve our services.
Leave your feedback
We have a page dedicated to the process of how to resolve a complaint.
Leave a complaint here
Other contacts and information
You can also explore our Other Contacts during regular working hours of 9-5 Monday to Friday regarding:
Our network location plans
Customer Service Code of Practice
*Calls to 0330 numbers will cost no more than a local rate number from a landline or mobile. If you get inclusive minutes in your mobile phone package, calls to 0330 numbers are included.