In order to provide complete functionality this website needs your consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the website including,but not limited to log in, order services, see personalised content or switch between languages. It is recommended that you allow cookies. More information

Contact us

You can contact us 24 hours a day, 7 days a week, 365 days a year with any power supply issues.

0800 6783 105

  Mobile users*  
East Midlands  0330 123 5009  
West Midlands  0330 123 5008  
South Wales 0330 123 5002  
South West 0330 123 5001  

Follow us on Twitter

Power cuts

We aim to keep you fully informed of progress during any power cut and also offer a range of advice when one occurs. Please call us if you think you are affected.

Find out more

General contact enquiries

If you have a general enquiry, please call us on the following telephone numbers:

Midlands  0845 724 0240
South  Wales   0845 601 3341
South West  0845 601 2989


As an organisation, we're always interested in hearing your views on how we're performing, and are open to receiving any suggestions on how we can improve our services. 

Leave your feedback


We have a page dedicated to the process of how to resolve a complaint.

Leave a complaint here

Other contacts and information

You can also explore our Other Contacts during regular working hours of 9-5 Monday to Friday regarding:

Priority Services
New Connections
Our network location plans
Career Opportunities
Customer Service Code of Practice
Press Office

*Calls to 0330 numbers will cost no more than a local rate number from a landline or mobile. If you get inclusive minutes in your mobile phone package, calls to 0330 numbers are included.