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Contact us

You can contact us 24 hours a day, 7 days a week, 365 days a year with any power supply issues.

0800 6783 105

Power cuts

We aim to keep you fully informed of progress during any power cut and also offer a range of advice when one occurs. Please call us if you think you are affected.

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Emergency information

0800 6783 105









We have a page dedicated to the process of how to resolve a complaint.

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Other contacts

You can also explore our Other Contacts during regular working hours of 9-5 Monday to Friday regarding:

Priority Services
New Connections
Our network location plans
Career Opportunities
Customer Service Code of Practice
Press Office


As an organisation, we're always interested in hearing your views on how we're performing, and are open to receiving any suggestions on how we can improve our services.

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