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WPD is committed to customer service excellence and to ensuring that our customers receive the correct and most appropriate level of service at all times.
Our Code of Practice on services for elderly, disabled, chronically sick, blind or deaf customers has the agreement of Ofgem, the industry regulator, and meets the requirements under the Disability Discrimination Act 1999.
Even so, we recognise that there are many vulnerable customers who do not fall into this category but who may still require assistance during times when there is a prolonged electricity supply disruption.
Our round-the-clock initiative with the Women's Royal Volunteer Service (WRVS) is designed to help. It provides assistance for those who may have been without power for longer than four hours and who do not have access to hot water or food.
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