In order to provide complete functionality this website needs your consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the website including,but not limited to log in, order services, see personalised content or switch between languages. It is recommended that you allow cookies. More information

Contact us

Emergency information

0800 6783 105

General contact enquiries

0800 096 3080

Role of innovation within WPD

Over 7.8 million customers rely on Western Power Distribution to deliver a safe and reliable electricity supply to their homes and businesses across South West England, South Wales and the Midlands. We keep the lights on by operating the electricity network infrastructure effectively.

With the emergence of new technologies and innovations, the way we do this has changed through the years. The core network of poles and cables remains, but we have always added new technologies where they provide a benefit.

It’s our job to keep developing new innovations and make the best use of them in everything we do, to help us rise to the challenges brought about by a low carbon future and the government’s Low Carbon Transition Plan.

Our innovation strategy

Innovation is core to our business strategy. We always seek to find better ways of working. We have adopted many innovative ideas into day to day operations that improve the efficiency and effectiveness of the way we deliver our services to customers.

We look for innovative developments across five broad areas;

  1. Network performance and efficiency - Searching out better processes, equipment and technology that ensure we continue to be efficient;
  2. Low carbon networks - Supporting future electricity demand and generation requirements.
  3. Smart grids and meters - Developing new techniques and utilising enhanced data to help develop more dynamic network control;
  4. Environment - Reducing our business impact on the environment;
  5. Customer service - Developing smarter ways of delivering better customer service. 

Our Innovation projects shape how we are thinking about the future. We will continue to innovate and undertake new projects that will build upon what we have already learnt from the projects we and other DNOs have carried out.

A full copy of our Innovation Strategy can be found here.