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Louder than Words

Action on Hearing Loss the national charity for people who are deaf or have hearing loss has awarded its Louder than Words Charter Mark to us for an eighth successive year.

The nationally recognised accreditation recognises organisations that provide excellent levels of service and accessibility for customers and for employees who are deaf or hard of hearing.

To achieve the accolade, we had to satisfy ten quality standards, and in doing so, ensure that they were meeting the requirements of the Disability Discrimination and Human Rights Acts.


Contact Centre staff : Georgina Burder, Emma Turner ,Abbie Howes and Aaron Davies proudly display the AOHL Louder than Words Accreditation certificate.

Action on Hearing Loss Cymru’s Director, Rebecca Woolley said the organisation was delighted to award the Charter Mark to us.

“This is now the eighth year that the business has achieved the accolade, which really demonstrates its commitment to improve and offer excellent levels of service and accessibility for customers and employees with hearing loss.”

WPD’s Corporate Communication Manager, Paul Bishop said: “Providing world class levels of customer service is vital to the way WPD does business, which is why we are committed to meeting the rigorous standards set by Action on Hearing Loss.

“Our customer contact centre staff receive specialist training on how to communicate with customers who may have communication difficulties, so this accolade reflects our commitment to customers and staff alike.”

We were highlighted by Action on Hearing Loss in a national report called Working for Change. This identified us as a business that provides excellent levels of service and accessibility for deaf or hard of hearing customers and employees.
 

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