In order to provide complete functionality this website needs your consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the website including,but not limited to log in, order services, see personalised content or switch between languages. It is recommended that you allow cookies. More information

Contact us

Emergency information

0800 6783 105

General contact enquiries

0800 096 3080

About our network

Electricity is conveyed countrywide via the National Grid at 275,000 or 400,000 volts. It is reduced to 132,000 volts for regional distribution at substations known as Grid Supply Points.

From there it is disseminated to further substations via overhead lines or underground cables at 132,000 volts. The voltage is reduced again to 33,000 volts and then to 11,000 volts.

This distribution network then carries electricity to individual towns and villages throughout the Midlands, South West and Wales where distribution substations transform the voltage to 230 volts.

Our network is comprised of over 220,000 kilometres of lines and cables and 185,000 transformers which are used to step down voltages. The transformers vary in size from large units capable of supplying an entire town, to tiny ones serving remote cottages.

We are committed to providing a safe and reliable electricity supply, striving constantly to improve the quality of service to our customers.