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Investing in our network

Western Power Distribution is investing over £2 billion in our network between 2012 and 2015 so wherever our customers are we can still give them an excellent service.

We are committed to providing a safe and dependable supply while minimising the impact of our operations on the environment and we strive to provide value by setting exacting targets on our network performance. We constantly monitor our network using the latest equipment and methods to ensure continuous supply.

Refurbishing and innovating

A concentrated programme of network refurbishment and maintenance helps keep the network in tip-top condition and enables us to detect any potential problems before a fault occurs.

Innovative techniques like Live Line Working help us to undertake our daily tasks with the minimum of inconvenience for our customers.

We are committed to using the latest technologies and working methods and continue to identify further potential improvements. The scale of our network investment during the past three years reflects our aim to be world class in the delivery of power to customers across our region.

Target 60

When problems do occur, our unique Target 60 initiative ensures that the majority of customers have their supply restored within an hour following any interruption.

In more isolated areas we have invested heavily in the use of remotely operated equipment to improve response times. At the hub of our network our control centres can obtain real-time information about the state of the network.

Investment in the latest state-of-the-art IT infrastructure enables our control engineers to monitor and communicate accurate information to our field teams operating 24 hours a day, 7 days a week, 365 days a year.

Contact us

Emergency information

0800 6783 105

General contact enquiries

0800 096 3080