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Guaranteed standards

As an electricity distribution business we aim to deliver the service that customers expect and deserve, and we work to the standards set by the Office of Gas and Electricity Markets (Ofgem). 

  • Please click here for a handy guide to our Guaranteed Standards of Performance. 

Please click the following for full details of these standards and where they apply and the relevant compensation payments -

For further information please contact:

Tony Taylor
Information Centre Manager
Western Power Distribution
Feeder Road

Tel:  0117 933 2081
Fax:  0117 933 2428


Contact us

Emergency information

0800 6783 105

General contact enquiries

0800 096 3080