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Contact us

Emergency information

0800 6783 105

General contact enquiries

0800 096 3080

Priority customers

Priority services

Joining the Priority Services Register

To join our Priority Services Register please contact us using the contact details below or you can complete an online form here.

We will need your name, address and telephone number(s) and the reason for you being medically dependent on electricity, or vulnerable.

For customers in the Midlands please contact:

Priority Customer Services
Records Team
Western Power Distribution
Herald Way
Pegasus Business Park
Castle Donington
Derbyshire
DE74 2TU

Tel:  0800 096 3080
Email:  wpdpriorityservmids@westernpower.co.uk*
If you are deaf or hard of hearing, you can speak to us on the number above using Text Relay by dialling 18001 first using your textphone.

*Emails to this address are only picked up during office hours. If you need to report, or request information about a power cut please click here.

For customers in South Wales and the South West please contact:

Priority Customer Services
Records Team
Western Power Distribution
Lostwithiel Road
Bodmin
Cornwall
PL31 1DE

Tel:  0800 096 3080
Email:  wpdpriorityservices@westernpower.co.uk*
If you are deaf or hard of hearing, you can speak to us on the number above using Text Relay by dialling 18001 first using your textphone.

*Emails to this address are only picked up during office hours. If you need to report, or request information about a power cut please click here.

Benefits of being on our register

Sometimes power cuts can happen for reasons beyond our control.

We know this can be particularly worrying if you rely on electricity for medical equipment or if you are elderly, very ill or disabled. 

If you join our FREE Priority Service Register we can:

  • Give you a direct number to call in the event of a power cut so you can get straight through to us;
  • Agree a password with you before we visit, so you feel safe;
  • Provide special help, if needed, through the British Red Cross;
  • Inform you about planned interruptions to your electricity supply;
  • Keep you as informed as possible in the event of an unplanned power cut. 

Please click here for more information about our services and how to contact us.

Please click here for our power cut advice leaflet.

Please click here to view our accessibility options.

Customers on our register can ask us to agree a password with them should we need to visit them.  This will ensure they feel safe and know who is at their door.

We also have an agreement with the British Red Cross which allows them to attend large scale emergencies and support customers without power.
 

Do you live in the Bristol Area?

If you are a customer of Bristol Water you could join their Customer Care Plus register which helps them identify and respond quickly to the needs of customers who require extra care.

The special services they provide are free of charge and available to anyone living within their supply region, regardless of whether you are the bill payer. 

If you feel you may need extra care in the event of a disruption to your water supply, or have a specific need that you may need extra support for then please click here for more details. 
 

Wessex Water

Wessex Water are a regional water and sewerage business serving customers across the south west of England including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire. 
 
If you have particular requirements due to your age, ill health, a disability, mental illness or additional needs, register for Customer Care Plus so that we can take this into account. Click here for more details.
 
If you are a Bristol Water and Wessex Water customer, you only need to register once as our joint venture billing company BWBSL operates the Customer Care Plus service for both companies. You can check their operational areas here.
 

South West Water

South West Water provides reliable, efficient and high quality drinking water and waste water services throughout Cornwall and Devon and in small areas of Dorset and Somerset.

If you or someone in your household has additional needs because of age, disability or illness (for example receiving home dialysis), you may wish to be included on their Priority Services Register so that they can provide specialised services to you.

To join their Priority Services Register, please click here.