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Power Up

Our Power Up advice hubs are helping customers to save money and keep warm

Our Power Up advice hubs are helping customers to save money and keep warm

As part of our Social Obligations programme, we've developed a number of innovative schemes to tackle fuel poverty. These are the first of their kind for a Distribution Network Operator and are already helping many of our vulnerable customers to save money and keep warm.

Our key fuel poverty scheme is the ‘Power Up’ initiative. This has developed from our commitment to contact all of our customers we know to be potentially vulnerable in a power cut, to check and update their details. Every customer that we contact is given the opportunity to be referred to one of our Power Up projects. We provide direct referrals to an expert partner who then offers a range of income, tariff and energy efficiency support and advice. To make sure that the projects benefit our customers, we monitor all referrals so we know that each one has had an outcome.

The Power Up initiative started as a very successful pilot project that we ran in partnership with Coventry Citizens’ Advice Bureau in 2013. 

Building on the success of this project, we now have four fuel poverty Power Up projects, covering each of our licence areas. We have been working with the Energy Saving Trust to support our South Wales customers and with the Centre for Sustainable Energy to help our customers living in South West England, and continue to work with Coventry Citizens Advice to support our East Midlands and West Midlands customers. 

In 2016 the projects are on track to support more than 6,000 vulnerable customers. A large number of these customers are benefiting financially - saving over £900,000 in total - from the support provided.

To find out more please contact Karen McCalman, Social Obligations Officer - 01332 827 644 or

Contact us

Emergency information

0800 6783 105

General contact enquiries

0800 096 3080