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Stakeholder reports and submissions

Our stakeholder report provides details about our current performance, our priorities and investment plans for the future and the levels of service that our customers can expect to see.
 

2017

Ofgem Stakeholder Engagement Incentive Scheme 2016/17
Please click here for a copy of our Part 1 submission - Stakeholder and consumer vulnerability strategies.
Please click here for a copy of our Part 2 submission - Stakeholder engagement outcomes.
Please click here for a copy of our Part 3 submission - Consumer vulnerability outcomes.

2016

Ofgem Stakeholder Engagement Incentive Scheme 2015/16

Please click here for a copy of our Part 1 submission - Stakeholder and consumer vulnerability strategies.
Please click here for a copy of our Part 2 submission - Stakeholder engagement outcomes.
Please click here for a copy of our Part 3 submission - Consumer vulnerability outcomes.

2015
Please click here for a copy of our 2014/15 stakeholder report.

Ofgem Stakeholder Engagement Incentive Scheme 2014/15
Please click here for a copy of our Part 1 submission - An effective engagement strategy.
Please click here for a copy of our Part 2 submission - Outputs and actions following engagement.

2014
Please click here for a copy of our 2013/14 stakeholder report. This year the report is in an interactive PDF format but you can still print the full report if you prefer to read a hard copy. 

Ofgem Stakeholder Engagement Incentive Scheme 2013/14
Please click here for a copy of our Part 1 submission – Meeting minimum requirements.
Please click here for a copy of our Part 2 submission – Our summary of key actions and outputs.

2013
Please click here for a copy of our 2012/13 stakeholder report.

Ofgem Stakeholder Engagement Incentive Scheme 2012/13
Please click here for a copy of our Part 1 submission - Meeting minimum requirements.
Please click here for a copy of our Part 2 submission - Summary of key actions and outcomes.

Contact us

Emergency information

0800 6783 105

General contact enquiries

0800 096 3080