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Contact us

Emergency information

0800 6783 105

General contact enquiries

0800 096 3080

Useful information for the public

You have to be able to rely on your power supply, which is why we place you the customer at the very top of our priority list.

Your safety, your confidence in your supply and your experience when interruptions happen.

Meter Point Administration Service

MPAS (Meter Point Administration Service) can provide the following information:

  • Which electricity company is registered to supply a property and the dates that they have supplied from
  • Supply numbers for reference (these are 13 digits long)
  • Supply numbers to change suppliers (these are 21 digits long and will be sent out by post)

For customers in the Midlands:

Meter Point Administration Service Manager
Western Power Distribution
Pegasus Business Park
Herald Way
Castle Donington
DE74 2TU

Customer telephone number:  0845 6030618
Supplier telephone number:  0870 6070459

or for address changes:

For customers in South Wales and the South West:

Meter Point Administration Service Manager
Western Power Distribution
Elliott Road
Prince Rock

Customer telephone number:  0845 6015972
Supplier telephone  number:  01752 502299

or for address changes: