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Incentive for Connections Engagement 

WPD ICE Workplan 2018/19

The WPD 2018/19 ICE Workplan has been created in line with our Connections Strategy, using input from our broad range of connection stakeholders through our ongoing programme engagement activities. The priority issues which have been identified as a result of feedback from our engagement activities throughout the 2017/18 period such as our DG Workshop, our WPD Stakeholder workshops and our Competition in Connection events. We have used these discussions and feedback to prioritise the issues and to identify and formulate a set of initiatives to address them. Our Connection Customer Steering Group panel provide input into these priorities and help us to refine the priorities and areas of focus. The initiatives in the ICE Workplan aim to provide the changes and improvements required by our stakeholders.

The ICE Workplan will develop though the year where further initiatives are identified through our stakeholder engagement and added. These new initiatives will be clearly identified when we publish updates so that stakeholders can easily track our progress. It is important to us that all of our stakeholders can engage with our ICE Workplan to ensure that we are meeting their requirements. We have kept the format of the ICE Workplan simple and straightforward to ensure that it is accessible for all stakeholders so that our objectives are clear and can be tracked throughout the year.

We have grouped the initiatives into a series of focus areas along with the feedback which prompted them. Each initiative is numbered according to their focus area, for ease of reference and to track new additions. Initiatives have a target date for completion and a column indicating the measures we will use to identify success. As updates are published there will be a column indicating the current status and progress.

We would welcome any feedback you have on our ICE Workplan throughout 2018/19, please send your feedback to: wpdconnectionpolmids@westernpower.co.uk

The ICE Workplan including our high level Connections Strategy can be found here.

Current and previous submissions of the ICE Workplan and associated appendices can be found below: 

ICE Workplan Submission

2018 Submission
 
WPD ICE 2018 Looking Forward Looking Back Report This looking forward and looking back report details our performance against our 2017/18 ICE Workplan as well as our plans for the 2018/19 year. 
The report explains our customer engagement strategy and how our ICE Workplans have been put together with the input of our stakeholders. 
Appendix 1 2017/18 Workplan
Appendix 2 2017/18 KPIs
Appendix 3 2018/19 Workplan
October 2017 Update
 
Updated Looking Forward Looking Back Report
Appendix 1 2016/17 Workplan We have taken the opportunity to make a resubmission to Ofgem of our ICE Workplan. This resubmission illustrates how our ICE Workplan is progressing and new actions we have committed to commence in 2017/18.
 
Appendix 2 2016/17 KPIs
Appendix 3 2017/18 Workplan Update
Appendix 4 2017/18 KPI Update
2017/18 Quarterly Updates
 
Q1 2018 Workplan update This update provides our year end performance towards the ICE Workplan Actions and associated KPI's and identifies actions which will be continued into our 2018/19 Workplan. 
Q1 2018 KPI update

Q4 2017 Workplan update
 
This update includes our performance towards the ICE Workplan Actions. The additional actions identified for the October resubmission are also included within the Workplan update. 
Q3 2017 Workplan update This update includes our performance towards the ICE Workplan Actions and associated KPI's for the period July to September 2017. 
New actions identified for the October resubmission will be included within our Q4 2017 update. 
Q3 2017 KPI Update
Q2 2017
Workplan update
This update provides our performance towards the ICE Workplan Actions and associated KPI's for the period April to June 2017. 
We continue to progress our Workplan and any further actions completed since the 1st July will be included within our Q3 2017 update. 
Q2 2017 KPI Update
2017 Submission
 
WPD ICE 2017 Submission
Looking Forward/Looking Back


This looking forward and looking back report details our performance against our 2016/17 ICE Workplan as well as our plans for the 2017/18 year. The report explains our customer engagement strategy and how our ICE Workplans have been put together with the input of our stakeholders. 



 
Appendix 1 
2016/17 Workplan
Appendix 2
2016/17 KPIs
Appendix 3
2017/18 Workplan
2016 High Level Strategy
 
2016 High Level Strategy  The 2016/17 ICE Workplan High Level Strategy has now been replaced with that for the 2017/18 Workplan.  However a copy of the 2016/17 version can be viewed here. 
October 2016 Re-submission
 
October 2016 re-submission We have taken the opportunity to make a resubmission to Ofgem of our ICE Workplan. This resubmission illustrates how our ICE Workplan is progressing and provides an update on the status of the actions we committed to for 2016/17.
Appendix 3 -               2016/17 ICE Workplan - October update
Appendix 4 - 2016/17 Key Performance Indicator Pack - Quarterly update Appendix 1 and 2 remain unchanged.
2016 Submission
 
Looking    forward/Looking  back report This looking forward and looking back report details our performance against our 2015/16 ICE Workplan as well as our plans for the 2016/17 year. The report explains our customer engagement strategy and how our ICE Workplans have been put together with the input of our stakeholders. 
Appendix 1 - 2015/16 ICE Workplan            
Appendix 2 -        2015/16 Key Performance Indicator Pack
Appendix 3 - 2016/17 ICE      Workplan
October 2015 Re-submission
 
October 2015 re-submission We have taken the opportunity to make a resubmission to Ofgem of our ICE Workplan. This resubmission illustrates how our ICE Workplan is progressing and provides an update on the status of the actions we committed to for 2015/16.
2015 Submission (Trial)
 
WPD ICE Part One Trial Submission 2014
 
WPD's submissions under Ofgem's Incentive on Connections Engagement (ICE) Trial. The trial is being run ahead of the incentive going 'live' in 2015.

As part of the ICE, we must submit two reports; a Part One 'looking forward' report detailing our plans regarding connections engagement and improvements for the coming year and a Part Two 'looking back' report explaining performance against the previous year's plans. For the Trial the two submissions focus on our activities relating to Distributed Generation connections, but also covers our broader connections approach for the year including the CCSG.
WPD ICE Part Two Trial Submission 2014

Customer feedback for the 2015/16 Workplan advised that WPD could do more to make customers aware of the progress being made against the initiatives in the ICE Workplan.  In response, WPD committed to provide regular updates of the Workplan on at least a quarterly basis.  Our quarterly updates can be viewed via the table below: 
 

Quarterly Updates

January - March (Q1 2017)
Workplan update Q1 2017 Our final update of our Workplan and KPI performance for the 2016/17 year can be viewed here. 
KPI update Q1 2017
October - December (Q4 2016)
Workplan update Q4 2016 An update of our Workplan and KPI performance for the period to the end of December can be viewed here. 
KPI update Q4 2016
July - September (Q3 2016)
Workplan update Q3 2016 An update of our Workplan was provided with the October 2016 re-submission, which can be viewed using the link in the table above. 
KPI update Q3 2016
April - June (Q2 2016)
Workplan update Q2 2016 All actions due within the first quarter of our 2016/17 Workplan have been completed on time.
KPI update Q2 2016

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