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Payment terms

Information on options for paying the Connection Charge

According to the size and complexity of your electricity connection we will either require a single payment covering the full Connection Charge or we may allow you to split the charge into a number of smaller payments in line with our incidence of expenditure.

Single services and small projects (up to four dwellings)

For simple service connections or small projects, where our work is relatively straight forward and can be completed in a short period of time, payment must be made in full on acceptance of the Connection/POC Offer. When you accept the Offer we will contact you to agree a date to undertake the work and discuss any other pre-requisites that may be necessary, e.g. obtaining consents or wayleaves and on-site civil works.

Larger/multiple connections

In the case of a phased development, or connections requiring major electrical infrastructure, e.g. a housing estate, large commercial development, or large generator, the Connection Charge may be payable in stages. An initial stage payment (see below) will be required at the time you accept the Connection/POC Offer and further payments will be required by instalment to coincide with our anticipated incidence of expenditure.

Initial stage payment

The initial payment will as a minimum cover all works undertaken by WPD in preparing the Connection/POC Offer and will normally include costs for us to undertake preparatory work (but not the physical works) such as route planning/marking, initial approaches to third parties for the acquisition of permissions or environmental/conservation consents, etc. Other costs may also be included, for example costs incurred for undertaking competitive tender, undertaking studies, or ordering plant and where an Independent Connection Provider is involved, our fees for approving their design.

Where there is a degree of uncertainty (typically whilst awaiting the outcome of a planning application), we may agree upon request to take no further action until instructed to do so by you. Where we agree to do this the initial payment will exclude the costs for undertaking preparatory works. You should be aware however, that timescales for the order of plant or switchgear from manufacturers or the securement of consents can be prolonged. Any delay in undertaking preparatory work or placing an order with a manufacturer could impact on timescales for delivery and energisation of the connection and we will reserve the right to amend or withdraw the Offer if agreed milestones are not met.

Further stage payments

Subsequent payments will be staged so as to reflect our incidence of expenditure at significant milestones, e.g. to coincide with a manufacturer's request for payment by WPD of an item of plant, or for us to undertake the physical works necessary to make the connection. The number of payments will vary according to the size and complexity of the scheme but may typically be two, three or four stages. We must receive payment before each stage of the work is commenced. Our Connection/POC Offer will identify the amount and timing of each payment.

Reinforcement costs

Where we need to reinforce the existing network in order to accommodate your connection and you are required to make a contribution toward those costs we will have due regard to other customers who wish to connect and utilise spare capacity created by the reinforcement works. Where this arises we will undertake preparatory works without delay so as not to unduly impact on the timescales for connection of all our customers. Your contribution toward these costs will also be included within the initial payment. If the reinforcement associated with the scheme does not affect the progress of other schemes then we may decide not to progress the works immediately and defer the payment. 

Payment options

Please note that without prior agreement we can only take payment from the person to whom the Connection/POC Offer was made and accepted. There are several methods by which payment can be made:

Telephone

We accept most major credit & debit cards (charges may apply). Please note, for security reasons, the person making the call must be the registered card holder. Please call 01752 502187, Monday – Friday 9am until 5pm, and  have your card and enquiry reference and/or account number and invoice number ready.

Cheque

Cheques should be made payable to Western Power Distribution and posted to Western Power Distribution, AR Payments Team, PO Box 231, Elliott Road, Plymouth, PL4 0YU.

Please ensure the enquiry reference and/or account number and invoice number is written on the reverse of the cheque.

Internet Banking/Bank Transfer (BACS)

You can also make a payment from your bank account using the following details:

  • Account Name - Western Power Distribution;
  • Bank Account Number - 22410923;
  • Sort Code - 40-14-13;
  • Reference - Please quote the enquiry reference and/or account number and invoice number (your account number is in the format of 1 letter and 5 numbers e.g. D12345. Your invoice number is in the format of 2 letters and 8 numbers e.g. DP00123456. Your enquiry/Offer reference is in the format of 7 numbers and can be found on top of your Characteristics and Charge Statement or Letter of Acceptance).

Contact us

Emergency information

0800 6783 105

General contact enquiries

0800 096 3080