X

In order to provide complete functionality, this website stores browser cookies. If you don’t allow cookies, you may not be able to use certain features of the website. For example, you may not be able to use certain features relating to log-in or order certain services. In addition, you may not be able to see personalised content or switch between languages. We recommend that you allow cookies. If you continue to use our website, we will assume that you are ok with us using cookies. If you want to reject cookies, or find out more about them, click here.

Complaints

If you are not satisfied with our service


We are committed to providing you with excellent customer service, first time, every time.

Sometimes, however, things can go wrong. We want to know when this happens so that we can sort out any problems as quickly as possible.

To contact us, please fill in the details below.  Once you have submitted this complaints form, the relevant department will contact you within 1 working day.

For more information on the complaints process please see our How to make a complaint page.

*mandatory fields

Complaints
 Security code

 

contact

Contact us

Telephone:
0800 0556833

Email:
complaints
@westernpower.co.uk

Address:
Complaints Department
Information Centre
Avonbank
Feeder Road
Bristol
BS2 0TB