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How to report a power cut 

Don't assume that we know you have no power. To ensure your supply is restored as quickly as possible, get in touch: there are multiple ways for you to contact us.

Report a power cut by phone


Please ring us on 0800 6783 105 or 105 as soon as possible. If we already know about the problem, we should be able to tell you when we expect your electricity to be restored. 

0800 6783 105

(Text phone users can dial 18001 before any of the numbers above to use Text Relay to access the service).

Report a power cut online 

You can now report a power cut online, quickly and efficiently. 

The process only takes a few simple steps:

1. Check if we are aware of any faults currently in your area by entering your postcode into our power cut map.
2. If we are not aware of any faults click on 'report' and we will then ask you a few simple questions to give us more information on your current situation.
3. Fill in your details and submit your power cut. 
4. A member of our team will call you. 

To use this service please click here

Need help reporting a power cut online? Please watch the tutorial video below:

 

Use our 'Power Cut Reporter' app

You can now use a mobile app to report a power cut and speak to our Contact Centre. We'll ask you a few questions and you can then report your power cut, receive updates and alerts at saved locations and join our Priority Service Register

The app is available on the App Store and Google Play, you can also scan the below QR Code:


 

Safety first - fallen power lines

  • Stay away from fallen overhead power lines and keep others away too. Call the Police if a road or path is blocked.
  • Always assume that a fallen overhead line is live and call us immediately to report it.
  • Be careful when clearing fallen branches or debris from your property after severe weather. Keep away from anything that may be touching overhead lines.

Your Power Supply information 

Please click here for information on disturbances to your electrical equipment and supply.

Please click here for information on planned interruptions to your electricity supply or see the video below:



 

Contact us

Emergency information

0800 6783 105

General contact enquiries

0800 096 3080