Skip to main content

Our business



Western Power Distribution is the company responsible for electricity distribution in the Midlands, South West and Wales. Our business serves over 8 million customers and we employ over 6,500 members of staff to ensure the highest quality of service.

We are regulated by Ofgem (the Office of the Gas and Electricity Markets) and we are very proud to have been awarded the Government's Charter Mark, now known as the Customer Service Excellence award, since 1992.

Ofgem has produced this useful video to explain how networks operate. Please click here for more information.

Here at Western Power Distribution we believe our excellent customer service record is due to our company ethos to 'Get it right, first time, every time’.

This ethos is further based upon our key guiding principles:

  • Take personal responsibility 
  • Work with others to find a solution
  • Follow the problem until the end
  • Keep the customer informed
  • Treat customers the way you would like to be treated