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User journey

What Next?


1) Once you have received your meter operator agreement and are in a position to sign and send back to us, you will need to contact your electricity supplier (and power purchaser if generating electricity) and ask them to appoint Western Power Distribution Smart Metering (SWEB) as your meter operator. This is done via a D0155 which is an electronic flow the supplier/power purchaser sends through to us.
We cannot install our meter until these flows have been received.

2) (A) If the site has an existing supply then we require the meter technical details before we can exchange the meter. This is usually automatically sent through to us from the response to the D0155.
Once the meter technical details have been received, we will raise an installation request and you will be contacted by the scheduling team with an installation date.

2) (B) If the site has a new supply we will raise an installation request and you will be contacted by the scheduling team with an installation date.

Please note, you should receive an electronic copy of the counter signed agreement once this has been processed. If contracts are sent through via post to us, we will not return a copy until we have installed the meter. If you require a copy, please let us know and we will be able to scan a copy over to you.

WPD Smart Metering offer different types of payment options, invoicing would only be sent after the installation of the metering or our services have started.
If selecting to pay by direct debit, we will require a hard copy of the direct debit form. We cannot accept scanned copies. Along with the contract, this can be sent to:

Contracts Team
WPD Smart Metering
Avonbank
Bristol
BS2 0TB

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