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Disconnect your supply

If you need to 'disconnect your electricity supply', by either de-energising and re-energising an installation, permanently disconnect a supply or install an isolation switch, please apply using one of the options below.

What would you like to do?

  • In some cases it is necessary for the incoming electricity supply to be de-energised to allow an electrical installer to safely work on a customer’s wiring and equipment.

    You can arrange for the supply to be de-energised and re-energised by calling your Electricity Supplier. The Electricity Supplier’s name, address and telephone number will be shown on your electricity bill, or use our 'Who is my supplier' tool below.

    If you have any difficulty arranging for this to be carried out, please contact us.

    Unsure who your supplier is?

    Use our 'Who is my supplier' tool

  • If you require a permanent disconnection of your supply, please complete an online general enquiries form or call our general enquiries number on 0800 096 3080.

    You should also contact your Electricity Supplier to request them to remove your meter and close your electricity account.

    Fill out our online enquiry form

    Unsure who your supplier is?

    Use our 'Who is my supplier' tool

  • We can install a 2 pole or 4 pole isolation switch that may be operated by the customer’s electrical installer, allowing them to de-energise and re-energise the customers’ installation themselves.

    If you require an installation switch, please complete an online general enquiries form or call our general enquiries number on 0800 096 3080.

    Fill out our online enquiry form