Incentive for Connections Engagement
WPD ICE Workplan 2019/20
2019-2020 is the fifth year of the eight year business plan period called RIIO-ED1- this stands for Revenue = Incentives + Innovation + Outputs for the electricity distribution industry set by the regulator Ofgem. The regulatory framework set by Ofgem is designed to drive clear outcomes for stakeholders and to provide strong incentives for WPD. ICE is one of the incentives set by Ofgem specifically for the area of connections. The WPD 2019/20 ICE Workplan has been created with a range of initiatives in line with our Connections Strategy, using input from our broad range of connection stakeholders through our ongoing programme of stakeholder engagement activities. The priority areas which have been identified as a result of feedback from our engagement activities throughout the 2018/19 period have been used to set the focus areas for the workplan under which the initiatives are grouped.
Our Connection Customer Steering Group panel provide input into these priorities and help us to refine the priorities and areas of focus. The initiatives in the ICE Workplan are designed to provide the changes and improvements required by our stakeholders.
The ICE Workplan will develop though the year where further initiatives are identified through our stakeholder engagement to be added. The new initiatives will be clearly identified when we publish updates so that stakeholders can easily track our progress. It is important to us that all of our stakeholders can engage with our ICE Workplan to ensure that we are meeting their requirements. We have kept the format of the ICE Workplan simple and straightforward to ensure that it is accessible for all stakeholders so that our objectives are clear, concise and can be tracked throughout the year.
Each initiative is numbered according to their focus area, for ease of reference and to track new additions. Initiatives have a target date for completion and a column indicating the measures we will use to identify success. As updates are published there will be a column indicating the current status and progress.
The “Looking Forward and Looking Back” report has been included on WPD website on 31st May 2019.
The report includes a looking back section for the regulatory year 2018/19 and a looking forward section for the regulatory year 2019/20, explaining WPD’s stakeholder engagement strategy and connection activity improvement plans, in line with the Ofgem ICE incentive. The report encompasses the engagement activities in WPD’s four Distribution Service Areas (DSA): South West, South Wales, East Midlands and West Midlands.
We would welcome any feedback you have on our ICE Workplan throughout 2019/20, please send your feedback to: firstname.lastname@example.org
The ICE Workplan including our high level Connections Strategy can be found here.
Current and previous submissions of the ICE Workplan and associated appendices can be found below:
ICE Workplan 2019-2020
The 2019/20 ICE Workplan High Level Strategy has now been replaced with that for the 2018/19 Workplan.
The “looking forward looking back” report details our performance against our 2018/19 ICE Workplan as well as our plans for the 2019/20 year.
The report explains our customer/stakeholder engagement together with the input/feedback from our stakeholders.
ICE Workplan Submission October 2018 Update
|We have taken the opportunity to provide an interim update on our performance towards the initiatives we set out in our 2018-19 Workplan.|
|October 2018 Update|
|Appendix 1 2017/18 ICE Workplan||We have taken the opportunity to make a resubmission to Ofgem of our ICE Workplan. This resubmission includes an update on the progress made to date in the delivery of our 2018/19 ICE Workplan, additional engagement activities we have planned and new initiatives identified as priority areas for our stakeholders.|
|Appendix 2 2017/18 KPI Pack|
|Appendix 3 2018/19 Workplan and KPIs|
|WPD ICE 2018 Looking Forward Looking Back Report|
This looking forward and looking back report details our performance against our 2017/18 ICE Workplan as well as our plans for the 2018/19 year.
|Appendix 1 2017/18 Workplan|
|Appendix 2 2017/18 KPIs|
|Appendix 3 2018/19 Workplan|
|October 2017 Update|
|Updated Looking Forward Looking Back Report|
|Appendix 1 2016/17 Workplan||We have taken the opportunity to make a resubmission to Ofgem of our ICE Workplan. This resubmission illustrates how our ICE Workplan is progressing and new actions we have committed to commence in 2017/18.|
|Appendix 2 2016/17 KPIs|
|Appendix 3 2017/18 Workplan Update|
|Appendix 4 2017/18 KPI Update|
|2017/18 Quarterly Updates|
|Q1 2018 Workplan update||This update provides our year end performance towards the ICE Workplan Actions and associated KPI's and identifies actions which will be continued into our 2018/19 Workplan.|
|Q1 2018 KPI update|
Q4 2017 Workplan update
|This update includes our performance towards the ICE Workplan Actions. The additional actions identified for the October resubmission are also included within the Workplan update.|
|Q3 2017 Workplan update||This update includes our performance towards the ICE Workplan Actions and associated KPI's for the period July to September 2017. |
New actions identified for the October resubmission will be included within our Q4 2017 update.
|Q3 2017 KPI Update|
|This update provides our performance towards the ICE Workplan Actions and associated KPI's for the period April to June 2017. |
We continue to progress our Workplan and any further actions completed since the 1st July will be included within our Q3 2017 update.
|Q2 2017 KPI Update|
|WPD ICE 2017 Submission|
Looking Forward/Looking Back
This looking forward and looking back report details our performance against our 2016/17 ICE Workplan as well as our plans for the 2017/18 year. The report explains our customer engagement strategy and how our ICE Workplans have been put together with the input of our stakeholders.
|Appendix 1 |
|2016 High Level Strategy|
|2016 High Level Strategy||The 2016/17 ICE Workplan High Level Strategy has now been replaced with that for the 2017/18 Workplan. However a copy of the 2016/17 version can be viewed here.|
|October 2016 Re-submission|
|October 2016 re-submission||We have taken the opportunity to make a resubmission to Ofgem of our ICE Workplan. This resubmission illustrates how our ICE Workplan is progressing and provides an update on the status of the actions we committed to for 2016/17.|
|Appendix 3 - 2016/17 ICE Workplan - October update|
|Appendix 4 - 2016/17 Key Performance Indicator Pack - Quarterly update||Appendix 1 and 2 remain unchanged.|
|Looking forward/Looking back report||This looking forward and looking back report details our performance against our 2015/16 ICE Workplan as well as our plans for the 2016/17 year. The report explains our customer engagement strategy and how our ICE Workplans have been put together with the input of our stakeholders.|
|Appendix 1 - 2015/16 ICE Workplan|
|Appendix 2 - 2015/16 Key Performance Indicator Pack|
|Appendix 3 - 2016/17 ICE Workplan|
|October 2015 Re-submission|
|October 2015 re-submission||We have taken the opportunity to make a resubmission to Ofgem of our ICE Workplan. This resubmission illustrates how our ICE Workplan is progressing and provides an update on the status of the actions we committed to for 2015/16.|
|2015 Submission (Trial)|
|WPD ICE Part One Trial Submission 2014||WPD's submissions under Ofgem's Incentive on Connections Engagement (ICE) Trial. The trial is being run ahead of the incentive going 'live' in 2015.|
As part of the ICE, we must submit two reports; a Part One 'looking forward' report detailing our plans regarding connections engagement and improvements for the coming year and a Part Two 'looking back' report explaining performance against the previous year's plans. For the Trial the two submissions focus on our activities relating to Distributed Generation connections, but also covers our broader connections approach for the year including the CCSG.
|WPD ICE Part Two Trial Submission 2014|
Customer feedback for the 2015/16 Workplan advised that WPD could do more to make customers aware of the progress being made against the initiatives in the ICE Workplan. In response, WPD committed to provide regular updates of the Workplan on at least a quarterly basis. Our quarterly updates can be viewed via the table below:
|January - March (Q1 2017)|
|Workplan update Q1 2017||Our final update of our Workplan and KPI performance for the 2016/17 year can be viewed here.|
|KPI update Q1 2017|
|October - December (Q4 2016)|
|Workplan update Q4 2016||An update of our Workplan and KPI performance for the period to the end of December can be viewed here.|
|KPI update Q4 2016|
|July - September (Q3 2016)|
|Workplan update Q3 2016||An update of our Workplan was provided with the October 2016 re-submission, which can be viewed using the link in the table above.|
|KPI update Q3 2016|
|April - June (Q2 2016)|
|Workplan update Q2 2016||All actions due within the first quarter of our 2016/17 Workplan have been completed on time.|
|KPI update Q2 2016|