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Moving your electricity supply

It is sometimes necessary for our customers to move their electricity supply, for example due to building an extension or replacing an overhead service with an underground one.

The process depends on the size of the connection or number of connections you wish to move.

  • We have a simplified process should you wish to move a one off small domestic or commercial supply (up to 100A).

    What information do I need to provide to request a meter move?

    We will require a completed application form which includes, as a minimum:

    • Your contact details
    • The site address
    • The MPAN number
    • A Site Layout Plan – this should include the existing and proposed meter location and preferred cable route

    How much will my connection cost to install?

    In some instances, you may be able to self-cost the works required in Section D of the application form.

    Where the self-cost section is not able to be used, for instance if you have a three phase connection or your cable will be crossing third party land, your application will be individually assessed and costs are determined in line with our Connection Charging Methodology Statements.

    We have a guidance document available which provides more detail on the suitability of using section D for self-costing a meter move.

    What will I need to pay for?

    Your connection offer will reflect the cost of the works required to move your supply to the new location and will take account of;

    • the type of surface to be excavated and reinstated by our teams in the highway or third party land, e.g. road, tarmac footpath, block paving, turf;
    • the distance from the existing cable location;
    • whether or not we need to obtain legal permissions and consents;
    • known traffic management costs such as temporary traffic lights and road closures.

    Will you also move the meter?

    We may move your meter from the existing to the new location in some instances. Where we are unable to move your meter, you will need to make arrangements with your supplier to move the equipment to your new meter location on the same day as we move your supply. Some suppliers may charge for this service.

    Please note: WPD are unable to move smart meters. Where you have a smart meter installed, you will need to make arrangements with your supplier.

    How can I apply?

    Please complete and submit an application to move your electricity supply. A guidance document is available to assist you in each step of the application form process.

    What happens when I have submitted an application?

    When we receive your application form we will make an assessment of the works required and associated costs. If you have self-costed, we will contact you on receipt of payment to schedule a date for the works.

    If we are required to provide a connection offer, we will send one within 5 working days. These are valid for 90 days and the works should normally be completed within 90 days from the date of acceptance. This is subject to change; for example, we may need to obtain permissions from third party landowners or the highways agency prior to commencing any works.

    How long does it take to receive a connection offer?

    A connection offer for a single phase domestic or commercial connection will be issued within 5 working days of receiving all the information we require to complete our assessment.

    Will my quotation include everything?

    To ensure your safety when digging on your own land, please view our Public Safety Advice webpage.

    Will earthing be provided with my connection?

    For domestic connections, we will normally install Protective Multiple Earthing (PME). Some methods of building do not allow PME, in particular multi-occupancy steel framed buildings, in which case an alternative earthing solution can be provided by your electrical contractor. If we identify that PME cannot be provided for your premises, we will discuss this with you.

    What happens next?

    The steps associated with requesting a single phase meter move are set out below:

  • If you need to move a large connection or multiple connections, you will need to make an application for us to divert your assets.

    What information do I need to provide to request a meter move?

    We will require a completed application form which includes, as a minimum:

    • Your contact details
    • The site address
    • The MPAN number
    • A Site Layout Plan – this should include the existing and proposed meter location and preferred cable route

    How much will my connection cost to install?

    Your application will be individually assessed and costs are determined in line with our Connection Charging Methodology Statements.

    What will I need to pay for?

    Your connection offer will reflect the cost of the works required to move your supply to the new location and will take account of;

    • the type of surface to be excavated and reinstated by our teams in the highway or third party land, e.g. road, tarmac footpath, block paving, turf;
    • the distance from the existing cable location;
    • the number of connections to be moved;
    • whether or not we need to obtain legal permissions and consents;
    • known traffic management costs such as temporary traffic lights and road closures.

    Will you also move the meter?

    If you have whole current meters, we may be able to move these. Where we are unable to move your meter, you will need to make arrangements with your supplier to move the equipment to your new meter location on the same day as we move your supply. Some suppliers may charge for this service.

    Please note: WPD are unable to move smart meters. Where you have a smart meter installed, you will need to make arrangements with your supplier.

    What happens when I have submitted an application?

    When we receive your application we will make an assessment of the works required and associated costs and send you a connection offer. These are valid for 90 days and the works should normally be completed within 90 days from the date of acceptance unless otherwise specified. This is subject to change; for example, we may need to obtain permissions from third party landowners or the highways agency prior to commencing any works.

    Will my quotation include everything?

    To ensure your safety when digging on your own land, please view our Public Safety Advice webpage.

    Will earthing be provided with my connection?

    For domestic connections, we will normally install Protective Multiple Earthing (PME). Some methods of building do not allow PME, in particular multi-occupancy steel framed buildings, in which case an alternative earthing solution can be provided by your electrical contractor. If we identify that PME cannot be provided for your premises, we will discuss this with you.

    How do I apply?

    Should you wish to move a meter for a larger supply or move multiple meters, you will need to contact us to discuss your requirements and provide the required information.