Skip to main content

Contact us

If you’re experiencing a power cut or any problems with your power, you can contact us 24 hours a day, 7 days a week, 365 days a year on 0800 6783 105 or call 105


General contact enquiries

If you’ve got a general enquiry, then you can contact us between 8 am to 5 pm Monday to Friday on 0800 096 3080, or fill out our contact form.


We take every complaint about our services seriously. Learn how to make a complaint, and what we’ll do to resolve it.

Feedback and compliments

We always want to hear about your ideas, opinions and experiences, including ways we could improve our services.

Sign language interpretation

You can contact us through a sign language interpreter, using InterpreterNow. It’s free and easy.

Ways to contact us

Here you can find all the ways you can contact us in one place.

Work near overhead lines

Working near overhead lines? Contact us for safety information and advice to keep you protected.

Help us to help you

Share your contact details with us and we’ll keep you up-to-date with all the essential information on our services.


We use what3word to help us identify the location of incidents on our network. Download it today, it could save a life. 

Check before you dig - location of our cables and equipment

If you are planning on undertaking site works you will need to know about underground cables, overhead lines and other electrical equipment nearby - get in touch with us here.