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Complaints

If we’ve got something wrong, we want to know

If you’re unhappy with our service for any reason, then let us know by filling out the form below. Provide all the information you can, and we’ll do our best to put things right as soon as possible.

We’ll respond to every complaint within one working day and respond to urgent issues immediately.

We have a strict policy for dealing with all complaints, which you can read here.

We would like to apologise to customers affected by the storm and thank you for your patience while we work hard to restore your supplies. to find out more about Ofgem's Guaranteed Standards compensation scheme please click here

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