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Contact us

Emergency information

0800 6783 105

General contact enquiries

0800 096 3080

Cookie policy

This cookie policy ("Policy") describes how Western Power Distribution (East Midlands) Plc (company number 2366923), Western Power Distribution (West Midlands) Plc (company number 3600574), Western Power Distribution (South West) Plc (company number: 2366894) and Western Power Distribution (South Wales) Plc (company number: 2366985) (“WPD”) deploys and uses cookies on the following websites:

1.         www.westernpower.co.uk
2.         www.westernpowercymru.co.uk
3.         www.westernpowertechinfo.co.uk
4.         www.westernpowerinnovation.co.uk
5.         portal.westernpowerinnovation.co.uk
6.         www.powerdiscoveryzone.com
7.         www.wpdpurchasing.co.uk
8.         www.wpdfieldinfo.co.uk
9.         dataportal2.westernpower.co.uk
 

 (each referred to as the "Website" and together the "Websites").

Please note that our Websites use cookies.  In this Policy, references to "we", "us", and "our" (and other similar terms) means WPD and "you" and "your" (and other similar terms) mean our Website visitors.

This Policy is an important document because it explains the way that we deploy and use cookies on our Websites, including helping to explain what cookies are, why we use them and how you can manage the use of cookies. We recommend that you read it carefully and print and keep a copy for your future reference.

What are cookies?
Cookies are small text files which are sent to your browser when you visit any of the Websites.  When you re-visit a Website again, cookies allow that Website to recognise your browser. 

Cookies are useful because they help us make your website experience more enjoyable.  They allow us to recognise your device (e.g. your PC, laptop or mobile device) so that we can tailor your experience of the Websites. 

Cookies do not typically identify you as an individual, just the device you are using.  You can find out more about cookies at: www.allaboutcookies.org and at http://www.westernpower.co.uk/cookie-details.aspx.

Why do we use cookies?
Cookies do lots of different jobs on the Websites, such as letting you navigate between pages efficiently, remembering your preferences, remembering your username and password, and letting us analyse how well each Website is performing so we can improve your experience.

What types of cookies do we use?
We want you to understand the different types of cookies that we use on the Websites.  Some of these cookies are essential to the operation of the Websites.  Others are not essential, but help to improve the Websites by collecting anonymous user information, or try and improve your experience of the Websites by remembering your choices. 

Generally, our cookies perform up to three different functions:

Type 1 – Strictly necessary cookies – which enable services you have specifically asked for
We use a number of cookies which are essential to the operation of the Websites. For example, these types of cookies provide the necessary security your visit to the Website requires and help ensure the content of the pages you request load quickly.  Without these cookies, some of the services that you have asked for cannot be provided. 
We want you to understand these essential cookies, and why we use them, but we don't need to get your consent to use them on the Websites as we use these cookies only to provide you with services that you have requested.

Type 2 – Performance cookies – which collect anonymous information about the web pages you visit
These cookies collect information about how visitors use the Websites.  For example, which pages our visitors go to most often, and if they get error messages on those pages. 
These performance cookies don't collect information that identifies you as an individual – all information they collect is aggregated and anonymous.  The information gathered is only used to improve how the Websites work. 

Type 3 – Functionality cookies – which remember your choices to improve your experience of the Websites
These cookies allow the Websites to remember choices you make.  For example, remembering your username, your language, the region you are in, and changes you make to various other parts of the Websites which you can customise.  The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit us.

The table below explains the cookies we use on each of the Websites and why.  The Websites are numbered in accordance with the list of the Websites set out above:

Cookie Name Type Purpose Websites
ASP.NET_SessionId Strictly necessary This cookie keeps the user session ID for security reasons. 1 - 6
CMSCookieLevel Strictly necessary This cookie specifies which cookies are enabled by the user. 1, 2, 6
DataPortal2 Strictly necessary This cookie keeps the user session ID for security reasons. 7
DataPortal2_ Strictly necessary This cookie allows the Website to store essential information that relates to the portion of Website you are using. 7
DataPortal2AntiForgery Strictly necessary This cookie contains a unique value that stops fraudulent requests being made to the Website. 7
DataPortal2-OTC Strictly necessary This cookie is used as part of the security methods to protect our data. 7
VisitorStatus Performance This cookie stores the overall status of the visitor to track the site visitor within the web analytics. 3 - 6
 
_utma
_utmb
_utmc

_utmz
Performance These cookies are used by Google Analytics and work together to keep track of the number of times a visitor has been to the site, how long each visit to the site takes and where a visitor came from. 1, 3, 7
_ga
_gat
_zlcmid
Performance These cookies are used by Google Analytics and work together to keep track of the number of times a visitor has been to the site, how long each visit to the site takes and where a visitor came from. 7
_utmt
 
Performance This cookie is used by Google Analytics and indicates the type of user request (which is one of: event, transaction, item or custom variable). 1, 3, 7
_cfduid Functionality This cookie is used by Zopim software to provide a live web chat service with your support team. Without this cookie the web chat service would not be available. 1
_zlcmid Functionality This cookie serves to provide you with our online chat service called Zopim. 1, 4
CMSPreferredCulture Functionality This cookie stores the user's preferred user interface culture. 1 - 6
CMSCurrentTheme Functionality This cookie stores the current visual theme to provide proper design to the dialog windows. 1 - 6
CMSPreferredUICulture Functionality This cookie stores the user's preferred user interface culture. 6
ViewMode Functionality This cookie stores the user's current view mode (Edit, Preview, Design, etc.) 6
cookieconsent_dismissed Functionality This cookie is used to display/hide the cookie policy banner when you visit the Website. 7


How can you manage cookies on our websites?
Our Websites contain a static banner at the top of each page which asks for your consent to us using cookies on the specific Website that you are visiting. 
Until you click the "Allow Cookies" tab on the static banner of the relevant Website that you are visiting, the static banner will remain visible as you browse the Website and on each subsequent visit you make to the Website.  The static banner will also appear if you visit another of our Websites because the cookies are site specific.

By continuing to use our Websites without having clicked on the "Allow Cookies" tab on the static banner, you are deemed to consent to the use of cookies as described in this Policy.

However, you are able to disable our cookies if you choose.  If you do so, you may find that certain parts of the Websites do not work at all, or do not work correctly.

Disabling cookies
You can disable and/or delete all types of cookies by using your browser settings.  Cookies are generally easy to disable and/or delete but how you do so varies from browser to browser.  The "help" function within your browser should tell you how to do it.  The best way may be to close your browser and then search for "cookie folder" or "cookie manager" or simply "cookie".

Changes to the Policy
Any changes we may make to our Policy in the future will be posted on this page.

Contact details
If you have any questions, comments or requests relating to our use of cookies or this Policy, then please contact us using the details provided below:

E-mail us at: info@westernpower.co.uk
Call us on:
Midlands 0845 724 0240
South Wales 0845 601 3341
South West 0845 601 2989

Version date: August 2016