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From the outset of the coronavirus pandemic, staff at WPD have continued to work around the clock to keep the power flowing for the eight million customers across our region.

 

Whatever coronavirus restrictions our customers are in, we will continue to deliver our vital services.

As England enters a new tiered system of restrictions and with Wales implementing new restriction measures also, I would like to assure all our customers that WPD is continuing to work around the clock to deliver the electricity that powers your homes. As winter approaches, whatever restrictions you are experiencing as a result of the pandemic, I can confirm that we are working hard to operate in a safe and Covid-secure way and that we will be here when you need us.

We are an essential service so, whether you are in tier one, two or three, you will continue to see us travelling and working across the region. We are continuing to deliver vital schemes to maintain the network, replace ageing assets and provide new connections for our customers. The construction and manufacturing sectors are continuing to operate and we have a responsibility to support this by providing connections to the grid in a timely and efficient way. We take our responsibilities very seriously – we know how important a reliable supply of electricity is, especially in the winter months.

I would like to reassure you that we are working differently to keep you and our staff safe. We have developed safety protocols and control measures to ensure we work in a Covid-secure way. A thorough risk assessment is undertaken for all work before we begin. If we need to enter your property to carry out our work we will speak to you beforehand and will only proceed if you are happy for us to do so. If you are not, unless there is an urgent safety concern, we will work with you to reschedule to another time.

Thank you for your continued support in what remains a challenging year. Everyone at WPD remains determined not to let you down.

Graham Halladay 

WPD’s Operations Director

Supporting our customers

We know that sadly the Coronavirus will be with us for some time, which means we will all need to continue to live our lives differently. I would like to thank all of WPD’s customers for their help in enabling us to keep our staff safe as they work to keep the electricity flowing at this critical time.

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Supporting our communities

We’re doing everything we can to support our communities and vulnerable customers during the pandemic. This includes our ‘In This Together- Community Matters’ fund to support the delivery of services to the most vulnerable in our communities during this difficult time, ranging from vital home delivery supplies to child education initiatives to befriending services.

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Supporting our staff

Our trained and experienced staff remain committed to delivering essential services and we thank them their efforts at a tough time. It has been vitally important that during this time, our teams remain safe and have been given the support, equipment and information necessary to carry out their work safely.

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Working together

We’ve joined forces with agencies across our region to deliver essential services and infrastructure in the fight against Covid-19.

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