As an essential service provider, our commitment to our customers has never been greater.
During a global pandemic, and all the challenges and restrictions it has brought to everyone’s daily lives, the last thing everyone needs is to face disruptions to their electricity supply. We’ve therefore continued working around the clock to deliver the same high standards of service our customers have always received, whilst adapting the ways we operate behind the scenes to ensure our staff remain fit and healthy.
The way in which we work has, and continues to change as we begin to unlock from the pandemic, both for England and Wales respectively. Our contact centres and control rooms are manned, and our field staff and engineers continue to respond to power cuts and carry our essential works on the network.
The vital work hospitals and care homes are carrying out across our regions could not happen without a safe and reliable supply of electricity. In addition, we know that millions of our customers have found themselves home working and home schooling for considerable periods of time. We will continue to work hard for you in the background to ensure you have the power you need for your daily lives throughout the pandemic.
All staff are fully resourced with hygiene supplies and we’ve minimised social contact between staff, including providing additional vehicles when travelling to work sites. WPD has consistently followed and adapted to the latest government advice and we will continue to do so. A thorough risk assessment is undertaken for all work before we begin. If we need to enter your property to carry out our work, we will speak to you beforehand and will only proceed if you are happy for us to do so. If you are not, unless there is an urgent safety concern, we will work with you to reschedule to another time.
We hope to emerge from the challenging time with our best foot forwards, and to make the recovery as green as possible by setting in place the infrastructure and plans necessary for the future.
We are here 24/7 and there are lots of ways to get in touch with us including our website, power cut reporter app or by ringing 105. For those who are on our Priority Services Register we can offer extra support.
Thank you for your ongoing support, patience and understanding throughout this time. By working with our customers, we have ensured continued service delivery and upheld our key role in keeping the lights on in the communities we serve. Everyone at WPD remains determined not to let you down.
WPD’s Operations Director
We understand you may have some questions about how we're continuing to work during these challenging times.
WPD is taking proactive measures to help prevent the spread of COVID-19.
This fund was set up in quick response to the lockdown announcements across Engalnd & Wales.