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From the outset of the coronavirus pandemic, staff at WPD have continued to work around the clock to keep the power flowing for the eight million customers across our region.

We are continuing to deliver our vital services throughout the latest national lockdown

Happy new year to all our customers.

Following the recent announcements by the Welsh and subsequently the UK Government that the country will enter its 3rd period of lockdown I want to reassure you that WPD will continue to work around the clock to keep the lights on for our customers throughout this challenging time.

We know that your reliance on electricity has never been greater. The vital work our hospitals and care homes are carrying out could not happen without a safe and reliable supply of electricity. In addition we know that millions of our customers again find themselves home working and home schooling. We will continue to work hard for you in the background to ensure you have the power you need for your daily lives throughout the pandemic.

We are an essential service so you will continue to see us travelling and working across the region to maintain the network and replace aging assets to ensure your supply remains secure. The construction and manufacturing sectors are continuing to operate throughout this latest lockdown and we have a responsibility to support this by providing connections to the grid in a timely and efficient way. We take our responsibilities very seriously – we know how important a reliable supply of electricity is, especially in the winter months.

As it is the winter season, we also understand that power cuts can be especially challenging. Our teams will continue to fix power cuts as quickly as possible if problems do occur.

Please be assure that we are operating in a safe and Covid-secure way and that we will be here when you need us. Our contact centres and control rooms are manned and our field engineers are responding to power cuts and continuing to carry out essential work on network.

We are working differently and have developed safety protocols and control measures to keep you and our staff safe. A thorough risk assessment is undertaken for all work before we begin.

We’ve stocked up on hygiene supplies and we’ve minimised social contact between staff, including providing additional vehicles when travelling to work sites. Throughout the pandemic we’ve been following the latest government advice and we will continue to do so. If we need to enter your property to carry out our work we will speak to you beforehand and will only proceed if you are happy for us to do so. If you are not, unless there is an urgent safety concern, we will work with you to reschedule to another time.

If you have a power cut:

We are still here 24/7 and there are lots of ways to get in touch with us including our website, power cut reporter app or by ringing 105. For those who are on our Priority Services Register we can offer extra support.

Thank you for your ongoing support, patience and understanding at this time. By working with our customers, we are confident we will continue to deliver our key role in keeping the lights on in the communities we serve. Everyone at WPD remains determined not to let you down.

Graham Halladay 

WPD’s Operations Director

Supporting our customers

We know that sadly the Coronavirus will be with us for some time, which means we will all need to continue to live our lives differently. I would like to thank all of WPD’s customers for their help in enabling us to keep our staff safe as they work to keep the electricity flowing at this critical time.

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Supporting our communities

We’re doing everything we can to support our communities and vulnerable customers during the pandemic. This includes our ‘In This Together- Community Matters’ fund to support the delivery of services to the most vulnerable in our communities during this difficult time, ranging from vital home delivery supplies to child education initiatives to befriending services.

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Supporting our staff

Our trained and experienced staff remain committed to delivering essential services and we thank them their efforts at a tough time. It has been vitally important that during this time, our teams remain safe and have been given the support, equipment and information necessary to carry out their work safely.

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Working together

We’ve joined forces with agencies across our region to deliver essential services and infrastructure in the fight against Covid-19.

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