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Coronavirus update

30.03.2020

A message to our customers, from Phil Swift, WPD Chief Executive

I know that this is an incredibly challenging time for all of our customers, staff and the wider communities WPD serve. I want to assure you that at WPD we are doing all we can to ensure we can keep the lights on – both now and also in the immediate future, while maintaining the safety of our staff and the public.

Government policy shifted rapidly from an ‘increased hygiene regime’ on Friday 20th March, to a ‘lockdown’ situation ‘with immediate effect’ announced on the night of Monday 23rd March. Over the following two days, we worked closely with Government, our regulator Ofgem and the other UK electricity network operators, to agree the services we must continue to fulfil alongside the aim of minimising social interaction.

Essential works

In relation to the current Covid-19 pandemic, it is essential that some of the work we do at WPD continues where it is necessary to keep the power flowing and keep people safe.

Without power - hospital services could be jeopardised, other utility services such as gas, water and sewage could be compromised and the factories that manufacture essential medical equipment including ventilators and personal protective equipment could not produce. 

We will however be limiting our work to responding to power cuts and to activities where there is a key safety or reliability concern and our customers may therefore still see some limited planned works taking place. A full list of essential works can be found in WPD’s statement below. You can also view statements on the industry’s response and view of essential works from our regulator, Ofgem, and the Energy Networks Association.  

In addition, our staff are following new safety protocols to keep both them and others safe.

Steps we’ve taken at WPD

WPD employs over 6,500 people across the regions we serve. Colleagues from every strand of our business have been working around the clock to put new processes, provisions and supplies in place to ensure we can keep our teams safe and well whilst continuing to deliver the services our communities depend on.

I would like to pay tribute to all of WPD’s employees whose continued dedication to you, our customers, is fantastic to see. Our staff live within and are a part of the communities they serve and their top priority is to keep everyone safe and to keep the power flowing.

Here for you when you need us

We are still here 24/7 and there are lots of ways to get in touch with us including our website, power cut reporter app or by ringing 105. Our Contact Centres and Control Rooms continue to operate fully so that we can answer your emergency calls and remotely restore supplies wherever possible during power cuts.

Finally, I would like to say a huge thank you to our customers for your ongoing support, patience and understanding at this time. By working with you, we are confident we will continue to deliver our key role in keeping the lights on, while supporting the UK response to delaying the impact of coronavirus.

Further information

 

Power off?

Have you lost power? Check the status here:

Emergency information 24/7

Call 0800 6783 105 or 105

Power cut? Call 105

If you experience a power cut or spot anything dangerous which may affect the electricity network, please contact us anytime.

For our most vulnerable customers, we also provide additional support during a power cut. Please visit our Priority Service Register page for more information.

Call us
0800 6783 105 or 105

Find us on twitter

Handy Tips

Check you have a phone available that will work in a power cut - digital or cordless ones may not work.

Keep a battery or solar charger handy so that you can recharge your smart phone or tablet and follow updates on social media and our online power cut map.

Keep our telephone number handy or save it into your mobile phone (105 or 0800 6783 105) so that you can report a power cut or call for information or advice.

Have a portable light such as a lantern or torch ready (it's best not to use candles or paraffin lights).

Protect sensitive electrical equipment such as computers with a surge protector.

Keep a wind-up, battery or solar radio ready so you can listen to local radio updates.

If you have a mains operated chair lift, check to see if there is a manual release handle that can be used to return it safely to ground level if it stops working.