We are all living, and working, in challenging times.
However, one thing remains unchanged during the coronavirus crisis. At WPD, we continue to work 24/7 to keep the power flowing to 8 million customers across our region, ensuring vital energy reaches hospitals, factories, supermarkets and other essential services.
We understand that a safe and reliable energy supply to homes is more important than ever too. The network is helping to power home offices and home schooling, as well as to charge the devices that keep us all connected to our loved ones and the world outside.
Like everyone, we’ve had to change the way we work in response to the outbreak. But, as always, our top priority remains the safety of our colleagues and the communities we serve. That’s why any work we carry out will follow the latest government guidelines on safety and social distancing.
We’re also doing what we can to support our communities and most vulnerable customers during the pandemic. This includes our £500k ‘In This Together – Community Matters’ fund to support the delivery of services to the most vulnerable in our communities during this difficult time, ranging from vital home delivery supplies to child education initiatives to befriending services.
We have also scaled up our existing schemes that, during business as usual, support customers impacted by fuel poverty and living in cold homes, as well as increased our proactive contact with customers on our Priority Services Register.
So, while life may be a little different at the moment, our aim remains the same: to deliver the energy and support needed to our homes, communities and vital services to get us all through these difficult times.
We won’t let you down.
Alison Sleightholm
Resources and External Affairs Director