What we've done
We’ve delivered for you throughout the pandemic
From the start of the pandemic, we’ve been committed to ensuring that we continue to provide excellent levels of service and reliable energy supplies to all. We know that our customers have been relying on us more than ever to ensure they have the power when they needed it, allowing hospitals and care homes to carry out their vital services, whilst allowing millions of people to adapt to working and schooling from home, whilst maintaining virtual contact with their loved ones. At the same time we’ve been going the extra mile to support our local communities during this difficult time. We quickly adapted our operations to ensure we followed Government guidelines at all times.
Our aim throughout was to keep any disruption to our customers to an absolute minimum, but in the background we’ve carried out a range of actions to ensure we can keep the electricity network running by operating in a Covid-secure way. Extra support has been given to staff with a range of new safety and hygiene protocols in place. We’ve also established a range of new support for customers and communities, including the introduction of our ‘In this together- Community Matters’ fund, boosting our education – ‘Power Discovery Zone’, and continuing Priority Services Register (PSR) efforts.