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Connection Customer Engagement

Incentive for Connections Engagement

Information on our ICE Workplan and Key Performance Indicators can be found on our dedicated
ICE page here.

Connection Customer Steering Group 

The Connection Customers Steering Group (CCSG) was formed at the end of 2013 in order to better facilitate the continued development of our connections services. Chaired by our Chief Executive, Robert Symons and made up of a broad range of connection stakeholders from a cross-section of sectors, the group comprises of a panel of experts who help to inform and guide our strategy and decisions. Each panel member represent their own views and the views of their colleagues within their market segment(s). 

The CCSG Objectives:

  • Provide feedback on the effectiveness of WPD’s connections service and plans for future developments
  • Act as a source of and a sounding board for new ideas
  • Advise and draw attention to key issues of current or emerging connection customer concerns
  • Influence WPD’s strategic objectives and future plans for connections services
  • Influence and feedback on WPDs connections performance indicators
  • Support and facilitate joint-working between WPD and connections groups
  • Act as an arbiter for connections customers

The purpose of each of the three meetings throughout the year follows a standard cycle which includes, but is not limited to:

March:

  • Present WPD's draft ICE Workplan proposals based on priorities identified at the end of the previous year.
  • Ask stakeholders for comments that will be used to refine our thinking.
  • Finalise and agree the ICE Workplan based on CCSG feedback.

June:

  • Present a review of progress against the existing ICE Workplan.
  • Present any additions or modifications which may have been identified. 

October:

  • Evaluate progress and success.
  • Reassess the key outstanding issues. 
  • Agree actions and priorities for the following year.

CCSG Workshop Minutes/Reports

Meeting date

Links

October 2018

CCSG 23/10/18 Minutes
CCSG 23/10/18 Slides

June 2018CCSG 12/06/18 Minutes
CCSG 12/06/18 Slides
February 2018CCSG 13/02/18 Minutes
CCSG 13/02/18 Slides
October 2017CCSG 24/10/17 Minutes
CCSG 24/10/17 Slides
June 2017CCSG 20/06/17 Minutes
CCSG 20/06/17 Slides
February 2017CCSG 21/02/17 Minutes
CCSG 21/02/17 Slides
October 2016CCSG 18/01/16 Minutes
June 2016CCSG 21/06/16 Minutes
April 2015End of Year CCSG Workplan
February 2015CCSG Feb 2015 Minutes
October 2014CCSG Oct 2014 Report
March 2014CCSG March 2014 Report
November 2013CCSG Initial Report

 

Competition in Connections Customer Group

The CiC group was formed at the end of 2017 in order to better facilitate the continued development of our Competition in Connection (CiC) services and to establish, ahead of need, enhancements to improve the CiC processes.

The CiC Group Objectives:

  • Provide feedback on the effectiveness of the WPD Competition in Connections service and plan for future developments
  • Act as a source of and sounding board for new ideas
  • Advise and draw attention to key issues of current or emerging CiC concerns
  • Influence WPD’s strategic objectives and future plans for connection services
  • Influence and feedback on WPD’s connections performance indicators
  • Support and facilitate joint-working between WPD and CiC stakeholders
  • Develop tactical solutions to issues identified where there is benefit to the wider CiC customer group
  • Drive industry best practice

The WPD CiC: Terms of Reference can be viewed here.

 


Meeting date
 
Links

November 2018

20-11-18 Meeting Notes
20-11-18 Meeting Slides

July 2018

24-07-18 Meeting Notes
24-07-18 Meeting Slides
March 2018
18-03-18 Meeting Notes
18-03-18 Meeting Slides
 
November 201728-11-17 Meeting Notes
28-11-17 Meeting Slides


Consultations

Decision Document