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Customer Engagement Group

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Your Customer Engagement Group explained

WPD is delighted to announce the appointment of Duncan McCombie as Chair for this Group.

Our regulator, Ofgem, requires all distribution network operators to set up a CEG to scrutinise our next Business Plan for the regulatory period 2023-2028 and the processes by which it is built.

The group is independent and designed to offer robust challenge to company proposals. It will help Ofgem and our stakeholders to understand the extent to which our plans reflect and will meet the needs of customers today and in the future.

The CEG will have the ability to challenge us on our priorities, proposed outputs and expenditure; approach to sustainability, resilience and innovation; our transition to become a Distribution System Operator; stakeholder engagement processes; and support for vulnerable customers, for example. Its key output is to produce an independent report for Ofgem that will sit alongside our Business Plan and outline any areas of agreement and disagreement.

"The CEG will fulfil a vital role to ensure customers are placed at the heart of WPD’s plans for the future and that actions and decisions made by the company are truly positioned to deliver the long-term interests of consumers."

Duncan McCombie, Customer Engagement Group Chair

"We are delighted that Duncan has been appointed as independent Chair of the Customer Engagement Group (CEG). This new forum will play a crucial role in scrutinising our future plans on behalf of consumers at a critical and exciting time for WPD and the wider industry."

Phil Swift, Chief Executive Officer, Western Power Distribution

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