Skip to main content

Guaranteed standards

We aim to deliver exceptional customer service, working to the standards set by the Office of Gas and Electricity Markets (Ofgem). 

You can download a handy guide to our Guaranteed Standards of Performance by clicking here

Claiming storm compensation

If your power is cut off for over 24 hours, you may qualify for a storm compensation payment.

You can find full details of OFGEM’s service standards when they apply and what compensation payment you may be eligible for here: 

Want more information on storm compensation

For more information on storm compensation, including whether you qualify for a payment, please contact Tony Taylor, our Information Manager using the details below:

Tony Taylor
Information Centre Manager
Western Power Distribution
Feeder Road
Tel:  0117 933 2081
Fax:  0117 933 2428