As an electricity distribution business we aim to deliver the service that customers expect and deserve, and we work to the standards set by the Office of Gas and Electricity Markets (Ofgem).
- Please click here for a handy guide to our Guaranteed Standards of Performance.
Please click the following for full details of these standards and where they apply and the relevant compensation payments -
- Guaranteed standards of performance
- Metered connections guaranteed standards of performance for demand and generation connections
- Unmetered connections standards of performance for local authorities
For further information please contact:
Information Centre Manager
Western Power Distribution
Tel: 0117 933 2081
Fax: 0117 933 2428