Our RIIO-ED1 Consultation Process
We approached our consultation in five separate stages:
Stage 1 – to identify the priorities for investment, according to our stakeholders.
Stage 2 – to identify specific levels of service achievable for each priority area, and understand customers’ ‘willingness to pay’ for improved performance.
Stage 3 – to present stakeholders with different options for network investment, clearly detailing the improvements each would deliver and the actual costs. Stakeholder feedback was then used to influence and then refine the proposals in our Business Plan.
Stage 4 – to communicate how stakeholder feedback has been incorporated in our Plan, highlight any significant changes from our draft proposals and ask stakeholders to identify the measures they would like us to use to monitor our delivery.
Stage 5 – to provide updates on our performance against key output measures and to identify areas of emerging stakeholder interest.