Coronavirus: We are working for you to keep the power flowing and deal with any problems that come up so you can be sure of a reliable and secure supply at all times. Our employees are officially designated as key workers by the Government. If you do see someone working for WPD, please don’t approach them. In line with Government advice, like everyone else we’re all practising social distancing – our priority is to keep both our staff and customers safe. So please help us to help you, keep your distance and our workers will carry on working hard to ensure this vital service continues.

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Priority services

Be Winter Ready

Be winter ready logo

 

The electricity and gas networks have come together again to help members of the public prepare in case they have a power cut or gas emergency this winter through its annual 'Be Winter Ready' campaign, which launched on 2nd December. 

While electricity supplies are very reliable, bad winter weather can cause damage and disruption. As the nights get colder and darker, the chance of experiencing severe weather becomes more likely. Storms, floods and other extreme conditions can cause damage to the electricity network and disrupt energy supplies. 

We are therefore sharing this simple advice to help people prepare. To Be Winter Ready, we're urging the public to: 

Know your free emergency numbers

In a power cut dial 105 or, for a gas emergency, dial 0800 111999



Prepare your home

Keep a torch handy and get your appliances serviced by a Gas Safe registered engineer to prevent carbon monoxide poisoning. Vulnerable households can get extra support by signing up to the Priority Service Register.

Keep your eyes open

Keep an eye on the weather forecaster and, if you have a power cut or a gas emergency, check on your neighbours.




For more information on how to be prepared for a power cut click on the following links below:

Power cut information and advice 
Priority Service Register 
Sign up to our severe weather alerts

 

The Priority Service Register

The Priority Services Register is a free service provided by the company and is eligible for anyone who is of a pensionable age, disabled, has children under 5 years old or relies on medical equipment. 

As part of the service, customers are kept informed as much as possible of power cuts affecting their home and are given special help, if needed, through the British Red Cross.

The Priority Services Register offers peace of mind for vulnerable customers and their families and we do our very best to ensure that their needs are met at all times. 

We already have 1.8 million customers on our register. 

To find out more information or to register, please call us on 0800 096 3080 or visit www.westernpower.co.uk/psr.








 

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Priority services

Join our Priority Service Register

Register free

Emergency contact

In the event of a power cut, please call 0800 6783 105 or 105

Contact us?

If you need more information or to speak to us, please call 0800 096 3080