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Benefits of being on our register

We know that some people need a little extra help, which is why we offer priority support to those who need it.

By registering for our Priority Service Register, you’ll get extra support during a power cut if you need it. Our Priority Service Register is suitable for elderly, very ill or disabled people, or those who rely on power for medical equipment.

If you’re self-isolating, we can provide priority support even if you’re not on our register. You’ll need to call us or email us and explain your situation, and we’ll do our best to help during a power cut.  

If you join our FREE Priority Services Register, we can:

  • Provide a dedicated and direct number you can call during a power cut to get straight through to us. 

  • Agree on a password with you before we visit, so you know you can trust the person at the door.

  • Provide special help through the British Red Cross if you need it.

  • Keep you up-to-date on any planned interruptions to your power supply. 

  • Stay in touch with you during an unplanned power cut, including advice on how long it will last.

Learn more about our services, including how to contact us here.

Download a copy of our helpful power cut advice leaflet.

Check out our accessibility options.

If you join our Priority Services Register, we’ll agree on a password between us. If we ever need to visit you, we’ll give you the password. This keeps you safe, sound and protected. 

We work closely with the British Red Cross who can provide emergency support to those people without power. While we very rarely need to use it, this life-saving support is essential during an emergency.