94,000 homes and businesses power returns after Storm Dennis
For a second consecutive weekend, a named storm has challenged our electricity network and affected supplies, but the combination of thorough preparations and a team effort minimised disruption to power supplies.
A week ago, Storm Ciara brought extremely strong winds resulting in 215,000 supplies being restored over a 48-hour period. This time it was Dennis’s turn.
Heavy winds and rain meant it was a busy Saturday and Sunday for our operational field staff, Control and Contact Centre teams, restoring 94,000 supplies quickly and safely in tricky conditions.
Graham Halladay, WPD’s Operations Director, was quick to pay tribute to staff for their unwavering commitment to customers. He also thanked affected customers for their understanding and patience while the electricity network was repaired.
Graham said: “The last two weeks have illustrated the challenges that we face in managing and maintaining the network, but has also demonstrated the importance of good planning and the valuable role our staff plays in getting the lights back on for customers. We also appreciate the inconvenience that power cuts bring to our customers and would like to thank them for their understanding and patience while we brought the situation back to normal.”
Throughout the storm, we kept customers informed through our Contact Centres, social media, webchat, text messaging, the Power Cut Reporter app and our online power cut map. More than 5,500 of our Priority Services registered customers – those who find power particularly worrying and disruptive – were called by our Priority Services team to ensure they were safe and well.
If you experience a power cut or spot anything dangerous which may affect the electricity network, please contact us anytime by:
Phone: 105 or 0800 6783 105
For our most vulnerable customers, we also provide additional support during a power cut. Click here for more information about our Priority Services Register.
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