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Case Study: A new heating system for Mrs M

Mrs M (56) has severe depression and is supported by a psychiatrist. Mrs M also suffers from fibromyalgia and arthritis. She has had one knee replaced and has had surgery on her thumbs and wrists. Mrs M is not fully mobile and relies on her partner for care. Her partner is in receipt of carer’s allowance. Mrs M has seen her GP 10 times in the last 12 months and had six visits to hospital. 

Mrs M's 12 year old boiler had issues with high-pressure and frequently leaked. The only source of heating for the couple is a gas fire and a portable electric heater. 

Following a call to update her register details, WPD referred the client (at her request) to a partner agency who could offer fuel poverty assistance.

The Healthy Home programme installed a new heating system and this has significantly reduced the risk of the boiler exploding and causing untold harm to the occupants.

For more information, visit our priority services register and addressing fuel poverty pages.

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  • Priority Services / Case Studies