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Case Study: A new heating system for Mrs M

Mrs M (56) has severe depression and is supported by a psychiatrist. Mrs M also suffers from fibromyalgia and arthritis. She has had one knee replaced and has had surgery on her thumbs and wrists. Mrs M is not fully mobile and relies on her partner for care. Her partner is in receipt of carer’s allowance. Mrs M has seen her GP 10 times in the last 12 months and had six visits to hospital. 

Mrs M's 12 year old boiler had issues with high-pressure and frequently leaked. The only source of heating for the couple is a gas fire and a portable electric heater. 

Following a call to update her register details, WPD referred the client (at her request) to a partner agency who could offer fuel poverty assistance.

The Healthy Home programme installed a new heating system and this has significantly reduced the risk of the boiler exploding and causing untold harm to the occupants.

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