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Staff trained about the perils of power cuts for dialysis patients

The implications of power cuts for patients on dialysis were outlined to staff during two days of awareness training at Pegasus.

WPD staff standing in front of power point presentationPictured are (left to right) Contact Centre Advisers Jackie Maidment, 
Alicia Joszko, Karl Johnson, James Coope and Lena Horsley, with Mark Smith from Auriga, Contact Centre Team Leader Teresa Hall, Contact Centre Team Leader Andy Jackson, and Contact Centre Adviser Alison Larwood.

More than 80 staff, most of whom work in the Contact Centre, took part in the one-hour sessions.

Andrew Jackson, WPD Contact Centre Team Leader at Pegasus, said: “It’s important for our teams to have an awareness of any equipment that depends on electricity, to have an understanding of how important the procedure is and the implications of not being able to use it when the customer needs it.”

The training was delivered by Auriga, a not-for-profit social enterprise which helps to promote the well-being of vulnerable groups, like dialysis users.

The sessions took place over two separate weeks to allow as many staff as possible to be involved.

Almost 30,000 people in the UK are on dialysis.*

*Figures from Kidney Care UK

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