Our business plan for the eight year period of RIIO-ED1 made a number of commitments across 6 categories, to see a brief overview of our performance in each area click on the icons below:
Some of our achievements so far...
Accident rate of
0.87
accidents per 100 staff
15,000 fuel poor customers
supported to save
£5.4 million
88.5%
of customers affected by
a high voltage fault had
their supply restored
within one hour
Online connections application
process rated
8.88
out of 10
13%
reduction in our business
carbon footprint since
2012/13
8.93
out of 10 for customer
satisfaction
We recognise that some stakeholders will wish to access more detail on our performance than others. We have therefore produced different formats of our reporting to enable individuals to choose the report type that best meets their requirements.
We are keen to assess stakeholder views of our performance reporting for RIIO-ED1, we would therefore ask you to spare a minute of your time to complete a short survey. Your feedback will be used to help us to improve reporting in future years. To complete the survey please click here.
In addition to the above reports we are required to publish a copy of Regulatory Instructions and Guidance (RIGs) sheet SI1 for each of our licence areas. SI1 forms part of the standard suite of reporting submitted to Ofgem on an annual basis. The data contained within SI1 is replicated within the Performance Snapshot provided above but is published in compliance with Ofgem guidance.
You may be interested in...
Our business plan
Our Business Plan sets out a view of our future and has been influenced by engagement with our stakeholders.
Connection Customer Engagement
Customer engagement is vital to continuously improve our connections services.
Our Consultation Process
Our customers pay for all we do so have a right to expect a high standard of service and have confidence that we are delivering.