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Being prepared

Power cuts can happen, and while we can't always stop them, we're doing everything we can to fix the problem as quickly as possible.

Spending a few minutes preparing for a power cut can ensure you and your family are safe and secure until we restore power.

Here are some things you should have handy in case of a power cut.

Keep a lantern or torch somewhere that's easy to find. Check that the batteries are working, and always make sure you have a spare set, too. Candles and paraffin lights can be dangerous, so we don't recommend using them during a power cut.

We're in regular contact with the press, so have a wind-up, battery, or solar radio ready so you can listen to local radio updates.

Have a Power Bank or solar charger in the house so you can keep your mobile or tablet topped up. You can follow updates on social media channels and our online power cut map.

Digital and cordless phones may not work during a power cut, so have one you can plug in directly to stay in contact with family, friends, and the emergency services.

Protect all sensitive and valuable electrical equipment with a surger protector. A surger protector guards against damage caused by sudden electrical surges that can happen during a power cut. 

If you have a mains-operated chair lift, check to see if there is a manuel release handle. You can use this to return safely to ground level if the power cuts out.

You can call us on 105 or 0800 6783 105 to report a power cut or contact us for information and advice. Save these numbers into your mobile phone and keep them safe somewhere.

Preparing for a power cut

Business customers

We've created a leaflet with essential information for businesses on staying protected until the power is restored. You'll find details on how to plan for a power cut, including how to keep your employees and equipment safe.