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Safety first

Electricity is dangerous so safety is our top priority. We want to help you recognise the dangers and stay safe in the event of a power cut.

Fallen power lines

  • Stay away from fallen overhead power lines and keep others away too. Call the police if a road or path is blocked.
  • Be careful when clearing fallen branches or debris from your property after severe weather. Keep away from anything that may be touching overhead lines.
  • Always assume that a fallen overhead line is live and call us immediately to report it.

Carbon monoxide 

Any appliance powered by carbon-based fuel (gas, coal, oil, diesel, petro, wood etc.) can emit carbon monoxide CO - an invisible and odourless gas which can kill you in minutes.

Therefore never use a portable generator or barbeque indoors during interruptions to your electricity supply.

For further information and additional gas safety advice, please visit the About CO section of The Carbon Monoxide and Gas Safety Society website.


During a flood

  • If water is about to enter your property, turn off your electricity supply via your isolator switch or fuse unit* – but only if it is safe to do so. If you are unsure contact your insurer or an electrician for advice.

    *Fuse units are usually near to your electricity meter. Your meter may be internal to your property or external within a meter cabinet.
  • DO NOT touch any electrical appliances, cables or equipment while stood in flood water or any which have been immersed in flood water.

After a flood

  • If your meter has been under water, please keep away from the equipment. Contact us on our emergency number to arrange a safety visit.
  • If your property has been exposed to flooding and your electricity supply is off or partially off, check your fuses and/or your trip switches on your fuse unit (if it is safe to do so) to see if they have operated.
  • If a fuse or a trip switch has operated seek assistance from your insurer or an electrician who should be able to offer you further advice and assistance.
  • If your fuses or trip switches have not operated and your electricity supply is off please contact us on our emergency number.

For further information on flooding as well as extreme weather, please visit the Environmental Agency website.