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Report a Power Cut

Damage
Location
Details
Issue
Contact Details
Affected Property
Complete

Do you need to report damage to our network or a dangerous situation?

For example, this could be damage or exposed wires, wires hanging low or arcing from our equipment. If you see anything you believe to be dangerous, please call us immediately.

Is this the postcode of the location that you wish to report a fault in?

This will help us to see if we are aware of a fault affecting the specific location and also make sure we are sending engineers to the right address if we need to. 

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Please enter the full postcode of the location experiencing the fault.

This is a required fieldPlease enter a valid email addressPlease specify a valid postcode

Please reset your trip switches

Please check your trip switches by turning them off and back on again as this could restore your power for you.

Not sure how to check?
Click here to watch a video that will show you how

 

Has this solved the issue?

Do you have a prepayment meter?

A prepayment meter is one where you go to a shop or online to purchase energy credit up front.

Is there a display on your meter?

Check to see what the display says, is there sufficient credit on the meter? If the meter is in debt you may need to top it up with more funds to restore your supply. If there is an error message on the meter, this could indicate a problem with the meter that you would need to speak to your electricity supplier about.

Is there anyone at the property who is medically dependant on electricity?

We need to ensure that our engineers are aware if there is anyone at the property who relies on electricity for home medical equipment and what equipment this is. Please also tell us here if you are elderly, very ill or have a disability.

If you answer ‘Yes’ to this question you will be required to provide further details on the next screen.

Is there anyone at the property who is medically dependant on electricity?

Please provide us with details so we can include this information when we log your call.

Characters remaining: {{4000-vm.formData.dependantOnElectricityDetails.length}}
This is a required field

What kind of problem are you experiencing?

Which of the following best describes your electricity supply problem. This helps us to identify the type of fault that you may be experiencing and will help our engineers to restore your supply back to normal  as quickly as possible.

What kind of problem are you experiencing?

Please provide us with details so we can include this information when we log your call.

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Are other properties affected?

This helps us to identify the type of fault you may be experiencing. It’s okay if you don’t know, as soon as your call is logged our team will investigate it. 

When did you first notice the problem?

Which of the following best describes when you first noticed the issue. This helps us to identify the type of fault that you may be experiencing and will help our engineers to restore your supply back to normal  as quickly as possible.

Your contact details

Our team may need to contact you about the power interruption, please make sure if you are including a landline that this works during a power cut. 

This is a required fieldPlease enter a valid email addressPlease specify a valid postcode
This is a required fieldPlease enter a valid email addressPlease specify a valid postcode
This is a required fieldPlease enter a valid email addressPlease specify a valid postcode

Address of affected property

Please select the first line of the affected property address from the list below.

If you can't find your address in the list, click the 'Can't find your address?' link to enter it manually.

Please enter the address of the affected property below.

This is a required field
This is a required fieldPlease enter a valid email addressPlease specify a valid postcode

Any other information?

If there is any other information that you think we need to know, please tell us about it here. 

Please note, this form does not accept emoji characters.

Characters remaining: {{4000-vm.formData.otherInformation.length}}
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Please call us immediately to report the damage

Sorry, it appears {{vm.formData.postcode}} is out of our area

Sorry, we were unable to check your postcode at this time. Please try again later.

Please call your local electricity distribution company

{{otherDNO.name}}
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If you'd like more advice, please call us on
0800 6783 105

We are aware of a power cut power cuts affecting {{vm.formData.postcode}}

You no longer need to report this power cut, but you may still continue with your report if you wish.

Alternatively, you can visit the link below to view the latest information that we have regarding this incident and how it is affecting your postcode.

We have recently received {{vm.combinedPostcodeData.recentReportData.recentReportsCount <= 1 ? 'a report' : 'reports'}} of a power cut in {{vm.shouldDisplayPostcode ? 'the':'your'}} {{vm.getPostcodeSubstring(vm.combinedPostcodeData.recentReportData.recentlySubmittedReportsMatchedAtDistrictLevel, vm.combinedPostcodeData.recentReportData.recentlySubmittedReportsMatchedAtSectorLevel)}} area and are currently investigating.

You no longer need to report this power cut, but you may still continue with your report if you wish.

Alternatively, you can visit the link below to view the latest power cut information that we have available for your postcode.

We are happy that your power has been restored.

Please contact us if you have any other issues.

We are aware of a power cut power cuts affecting {{vm.formData.postcode}}

You no longer need to report this power cut, but you may still continue with your report if you wish.

Alternatively, you can visit the link below to view the latest information that we have regarding this incident and how it is affecting your postcode.

Thank you for your report.

Your report has now been submitted, someone will be in touch in due course.

If you notice anything dangerous or if you are reporting something dangerous please call us on 0800 6783 105

You can visit the link below to view the latest information that we have regarding this incident and how it is affecting your postcode.

You can visit the link below to view the latest power cut information that we have available for your postcode.


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