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Report a power cut

Do you need to report damage to our network or a dangerous situation?

We will now need to take you through some questions to get your power cut reported.

Do you have a prepayment meter? (A prepayment meter is one where you go to a shop to purchase energy credit up front)

Please stay away from the damage and keep the area clear.

Please call us immediately to report the damage on 0800 6783 105 and select Option 1.

Is there a display on your meter?

Have you checked your trip switches?

Try turning the main trip switch off and on again

Is your power back on?

Please check your trip switches by turning the main one off and on again.

Power restored

We are happy to hear that your power has been restored. Please contact us if you have any other issues.

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Your report has now been submitted, someone will be in touch in due course. If you notice anything dangerous or if you are reporting something dangerous please call us on 0800 6783 105