285,000 homes and businesses' power returns after Storm Arwen.
It’s been a challenging few days for our teams and many of our customers in the wake of Storm Arwen, as we dealt with a month’s work of faults in just three days.
In that time, we’ve successfully restored power to 285,000 customers across the Midlands, South West and South Wales, with work still continuing in parts of North Staffordshire, where some communities experienced snowfall of up to 182 cm. The highest winds of 92 mph were recorded at Berry Head in Devon.
Across the three days, our local teams have been supported by more than 50 additional teams which were drafted in from across the region to support the restoration effort in the worst affected areas.
We’ve also done our best to keep in touch with those customers affected, achieving an average call response time of 269 seconds. We also reached more than 270,000 people via social media and sent almost 13,000 texts to customers with additional needs on our Priority Services Register.
In the same period, our website saw a 3,000% increase in visitors, compared to normal levels.
As we continue work to restore power to a small number of customers still affected by the aftermath of the storm, we would again like to pay tribute to our customers for their support and understanding and to our staff for their commitment to get the job done – whatever the weather.
Our Contact Centre and social media teams kept customers informed via phone, text, webchat, WhatsApp, Facebook and Twitter. Thanks to everyone for your patience.
Please view a summary of our performance below:
If you experience a power cut or spot anything dangerous which may affect the electricity network, please contact us anytime by:
Phone: 105 or 0800 6783 105
All of our contact details can be found here.
For our most vulnerable customers, we also provide additional support during a power cut. Click here for more information about our Priority Services Register.
Have you lost power? Check the status here:
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...Or try ourLive power cut map
If you experience a power cut or spot anything dangerous which may affect the electricity network, please contact us anytime.
For our most vulnerable customers, we also provide additional support during a power cut. Please visit our Priority Service Register page for more information.