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Storm Eunice

We have now restored power to all customers whose supplies were affected by Storms Eunice and Franklin.

9am update

Wednesday 23rd February - 9am

We have now restored power to all customers whose supplies were affected by Storms Eunice and Franklin.

If your power has not come back on, please re-set your trip switches. If that doesn’t work, please call us on 105.

Operations Director Graham Halladay said: “I would like to thank all of our customers for their patience and resilience while we worked to restore their supplies. We know that not having power is difficult and we were doing everything we possibly could to get the lights back on as quickly as possible.

“I also want to pay tribute to staff both in the field and in our offices who have been working long hours to restore supplies and keep our customers informed. Many of them are tired but they’ve kept going because none of them wanted to see a customer without power for a minute longer than necessary. We’re all grateful to the customers who have taken the time and trouble to say ‘thank you’ – your appreciation has raised our spirits.”

Our storm work hasn’t stopped yet. Some supplies have been restored through generators or temporary repairs and we will be working to make these permanent. We do not expect this activity to cause any further interruptions. Also, many thousands of our customers may be entitled to compensation due to being without power for a prolonged period following the storm. Now that supplies have been restored we have begun contacting customers automatically to process compensation as part of our Guaranteed Standards of Performance. To give an example, a customer off supply over 48 hours will be entitled to a payment of £75, plus an additional £70 for every further 12 hour period after this.

As the last week has proved, storms do happen and we would like to take this opportunity to remind customers that if they are vulnerable to the effects of a storm they can sign up to our Priority Services Register.

Please call us on 105 if you need extra support.

For live power cut information please visit our online map: powercuts.westernpower.co.uk

Further information

We would like to apologise to customers affected by the storm and thank you for your patience while we work hard to restore your supplies. to find out more about Ofgem's Guaranteed Standards compensation scheme please click here

 

Steps we have taken

  • Additional operational and engineering staff are working respond to any network issues.
  • Additional Contact and Control Centre teams are available to manage the electricity network and to help customers with their enquiries.
  • Every customer on our Priority Services Register that experiences a power cut has been contacted to provide information updates and offer additional support.
  • Helicopters are available to fly and identify badly affected areas to hasten repairs once safe to do so.
  • All non-essential work has been rescheduled to maximise staff available for customer restorations and network repairs.
  • Generator suppliers are on standby.
  • Offices will be open 24/7 if needed.

Tips on how you can prepare in case of a power cut

We have some useful tips which you may find helpful to help you prepare for severe weather:

  1. Keep our telephone number handy or save it in your mobile phone (105 or 0800 6783 105) so that you can report a power cut or call for information and advice.
  2. Keep a battery/solar charger handy so that you can recharge your smart phone or tablet and follow updates on social media, our online power cut map or Power Cut Reporter app.
  3. Keep your freezer shut – depending on the type of freezer you have, the contents could stay frozen for up to 12 hours.
  4. Check that you have a phone available that will work in a power cut – digital or cordless ones may not work.
  5. Have things like a torch or lantern ready (it is best not to use candles or paraffin lights).
  6. Protect sensitive electrical equipment such as computers with a surge protector plug.
  7. If you have a mains operated stair lift, check to see if there is a manual release handle that can be used to return it safely to ground level if it stops working.

If you need to report a problem, please use the free 105 nationwide emergency telephone number.

For those most vulnerable customers, we can also provide additional support during a power cut. Click on the link for more information about our Priority Services Register.

Our power cut map is live and shows localities currently affected, please use the box below to check your postcode or go straight to the map

 

Power off?

Have you lost power? Check the status here:

Emergency information 24/7

Call 0800 6783 105 or 105

Power cut? Call 105

Additional information

Our network is robust but severe weather can affect overhead power lines, anyone spotting a damaged power line is urged to treat these as live cables and to report it to us.

If you need to report a problem, please use the free 105 nationwide emergency telephone number.

Webchat: www.westernpower.co.uk

Live power cut map: powercuts.westernpower.co.uk

 

If you experience a power cut or spot anything dangerous which may affect the electricity network, please contact us anytime.

For our most vulnerable customers, we also provide additional support during a power cut. Please visit our Priority Service Register page for more information.

Call us
0800 6783 105 or 105

Find us on twitter

Handy Tips

Check you have a phone available that will work in a power cut - digital or cordless ones may not work.

Keep a battery or solar charger handy so that you can recharge your smart phone or tablet and follow updates on social media and our online power cut map.

Keep our telephone number handy or save it into your mobile phone (105 or 0800 6783 105) so that you can report a power cut or call for information or advice.

Have a portable light such as a lantern or torch ready (it's best not to use candles or paraffin lights).

Protect sensitive electrical equipment such as computers with a surge protector.

Keep a wind-up, battery or solar radio ready so you can listen to local radio updates.

If you have a mains operated chair lift, check to see if there is a manual release handle that can be used to return it safely to ground level if it stops working.