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We are prepared - 10th December

Heavy rain and gusting winds forecasted

Saturday 10th December 2019 - 8am

Gusting winds and rain have continued throughout this morning – but are expected to ease this afternoon

We have been busy but we are coping and our precautionary measures are still in place - our control rooms and contact centres together with our network operational staff are ramped up and additional staff have also been drafted in.

Currently we have approximately 4,000 customers off supply.

We will continue to monitor the situation closely.

Please refer to your usual weather forecasts for the most up to date information.

If you need to report a problem, please use the free 105 nationwide emergency telephone number.

Our network outage map is live and shows localities currently affected or you can use the box below to check your postcode.

Power off?

Have you lost power? Check the status here:

Emergency information 24/7

Call 0800 6783 105 or 105

Power cut? Call 105

If you experience a power cut or spot anything dangerous which may affect the electricity network, please contact us anytime.

For our most vulnerable customers, we also provide additional support during a power cut. Please visit our Priority Service Register page for more information.

Call us
0800 6783 105 or 105

Find us on twitter

Handy Tips

Check you have a phone available that will work in a power cut - digital or cordless ones may not work.

Keep a battery or solar charger handy so that you can recharge your smart phone or tablet and follow updates on social media and our online power cut map.

Keep our telephone number handy or save it into your mobile phone (105 or 0800 6783 105) so that you can report a power cut or call for information or advice.

Have a portable light such as a lantern or torch ready (it's best not to use candles or paraffin lights).

Protect sensitive electrical equipment such as computers with a surge protector.

Keep a wind-up, battery or solar radio ready so you can listen to local radio updates.

If you have a mains operated chair lift, check to see if there is a manual release handle that can be used to return it safely to ground level if it stops working.