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Storm Callum

We are prepared

Thursday 11th October - 2pm

You may be aware that it is expected that parts of the UK will be impacted with extreme high winds and heavy rain fall over the next couple of days.

Our network is currently operating under normal conditions, however, the latest forecasts that we have received indicate that parts of our network may be affected.

Should this be the case, please be assured that we are fully prepared and precautionary measures are in place.

If you need to report a problem, please use the free 105 nationwide emergency telephone number.

Our network outage map is live and shows localities currently affected.

The outage map can be found here or you may use the box below to check your postcode. 



Power off?

Have you lost power? Check the status here:

Emergency information 24/7

Call 0800 6783 105 or 105

Power cut? Call 105

If you experience a power cut or spot anything dangerous which may affect the electricity network, please contact us anytime.

For our most vulnerable customers, we also provide additional support during a power cut. Please visit our Priority Service Register page for more information.

Call us
0800 6783 105 or 105

Find us on twitter

Handy Tips

Check you have a phone available that will work in a power cut - digital or cordless ones may not work.

Keep a battery or solar charger handy so that you can recharge your smart phone or tablet and follow updates on social media and our online power cut map.

Keep our telephone number handy or save it into your mobile phone (105 or 0800 6783 105) so that you can report a power cut or call for information or advice.

Have a portable light such as a lantern or torch ready (it's best not to use candles or paraffin lights).

Protect sensitive electrical equipment such as computers with a surge protector.

Keep a wind-up, battery or solar radio ready so you can listen to local radio updates.

If you have a mains operated chair lift, check to see if there is a manual release handle that can be used to return it safely to ground level if it stops working.