In order to provide complete functionality this website needs your consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the website including,but not limited to log in, order services, see personalised content or switch between languages. It is recommended that you allow cookies. More information
For power supply issues you can contact us 24 hours a day, 7 days a week, 365 days a year on:
0800 6783 105
For general enquiries, please contact us on:
0800 096 3080
We aim to keep you fully informed of progress during any power cut and also offer a range of advice when one occurs. Please call us if you think you are affected.
Find out more
We have a page dedicated to the process of how to resolve a complaint.
You can also explore our Other Contacts during regular working hours of 9-5 Monday to Friday regarding:
Our network location plans
Customer Service Code of Practice
As an organisation, we're always interested in hearing your views on how we're performing, and are open to receiving any suggestions on how we can improve our services.
WESTERN POWER DISTRIBUTION
Western Power Distribution (East Midlands) plc. Registered in England and Wales No. 2366923. Western Power Distribution (West Midlands) plc. Registered in England and Wales No. 3600574
Western Power Distribution (South West) plc. Registered in England and Wales No. 2366894. Western Power Distribution (South Wales) plc. Registered in Wales No. 2366985
All are registered to Avonbank, Feeder Road, Bristol BS2 0TB