Coronavirus: We are working for you to keep the power flowing and deal with any problems that come up so you can be sure of a reliable and secure supply at all times. Our employees are officially designated as key workers by the Government. If you do see someone working for WPD, please don’t approach them. In line with Government advice, like everyone else we’re all practising social distancing – our priority is to keep both our staff and customers safe. So please help us to help you, keep your distance and our workers will carry on working hard to ensure this vital service continues.

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Connections regulations & policy

Connection guaranteed standards of performance

The Connection Guaranteed Customer Service Standards are set out by the energy regulator, Ofgem. Below is a summary of all Connection guaranteed standards of performance;

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    Connections regulations & policy

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