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We care about our customers and our communities. Here you'll find information about the priority services we offer, the way we interact with our stakeholders and how we take responsibility within the communities we serve.
We have special arrangements in place for vulnerable customers who depend on electricity and for whom power cuts may be particularly worrying.
Guaranteed standards of service must be met by each distribution company. These standards have been set by OFGEM to guarantee a level of service that is reasonable to expect companies to deliver in all cases.