Customers & Community

We have special arrangements in place for vulnerable customers who depend on electricity and for whom power cuts may be particularly worrying.

We know the importance of our people getting it right first time, every time.

Our customers deserve the best performance from us and we aim to achieve this every day. Here are 5 key goals which we strive to meet with excellence.

The new EU GDPR came in force on the 25th May 2018, these regulations make changes to the current Data Protection Laws in the UK.

Smart meters are the next generation of electricity and gas meters and have a number of advantages over conventional meters.

Our service makes up around 17% of your energy bill, that's 27p a day. 

Guaranteed standards of service must be met by each distribution company. These standards have been set by OFGEM to guarantee a level of service that is reasonable to expect companies to deliver in all cases.

Need to know who supplies the electricity to your property? Or your what your Meter Point Administration Number (MPAN) is?

Community energy covers aspects of collective action to reduce, purchase, manage and generate energy.

We recognise our responsibility to operate in a way that minimises our impact on the environment.

Companies have a responsibility to the communities they operate in, from charitable support to community projects, we make a difference.

Your safety and that of our employees is a priority. Read more about what we do to ensure our business activity is fundamentally safe.

Here are a few ways you can save energy and money.

Get involved and find out all about our stakeholder engagement programme. 

Here you'll find an overview of our performance in various different categories including safety and network reliability. 

Customer engagement is vital to continuously improve our connections services.

Our Business Plan sets out a view of our future and has been influenced by engagement with our stakeholders. 

This is an independent group, designed to offer robust challenges to our proposals

Our customers pay for all we do so have a right to expect a high standard of service and have confidence that we are delivering.

RIIO stands for Revenues = Incentives + Innovation + Outputs.

We want our customers to know who we are and what we do.