Priority Services Hub

The PSR promise is made by all participating energy companies in England, Wales and Scotland. 

Our partner organisations help us to identify and support hard-to-reach customers through their front-line services. Find out more about becoming a referral partner.

Our selection of animations and videos will help give you an idea of what our Priority Services Register is and how we can help. 

If you've recently been contacted by WPD to update your details, please follow the link below.

We've extended our range of services to recognise and address the broad and multidimensional nature of vulnerability. This includes taking steps to address fuel poverty.

We use data to identify areas with the highest concentrations of vulnerable customers. This allows us to target our outreach projects and provide better outcomes for customers.