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Priority Services Hub

A little extra help and additional support during a power cut.

Join our register

Join our register

Our Priority Services Register (PSR) provides extra help and additional support during a power cut for elderly, very ill or disabled people, or those who rely on power for medical equipment. 

While power cuts can still happen, we will do everything we can to keep you connected.

Here, you can learn about our Priority Support services.

The Priority Service Register

Here’s everything you need to know about the Priority Services Register, including what support is available and how to sign-up.

PowerUp Advice Hubs

Learn how our Power Up advice hubs tackle fuel poverty, helping vulnerable customers stay warm and save money.

News & updates

Check out some of the latest news, events and customer case studies.


Priority Services Register Promise

We’ve signed up to the PSR Promise, a commitment by all energy companies in England, Wales and Scotland to keep your personal data safe and secure.

Our Partners

Learn how our referral partners help us to identify hard-to-reach customers who require some extra support.

Video Library

We’ve created a series of animations and videos explaining what our Priority Services Register is and how it works.

Update your details

If we’ve asked you to update your details, then here’s where you need to go.

Addressing Fuel Poverty

We believe everyone should enjoy a warm and happy home, so we’re doing more to support our customers and fight fuel poverty.

Social Indicator Mapping

We use detailed data to help us target and reach vulnerable customers. See how technology is transforming how we care for our customers.

We’ve worked with the Royal National Institute of Blind People (RNIB) to create a range of materials for blind and partially sighted customers to support them during lockdown.

Further Information

Energy saving tips

Practical tips to save energy, cut fuel costs and access a little extra help if you’re struggling to pay the bills.

Emergency information & advice

Here you’ll find information on what to do and who to speak to if you experience a power cut or want to report anything else you think we should know about.

Case studies

Read how we’re helping our Priority Services customers cut energy bills and stay warm and well through updating and improving their homes and heating systems.