Priority services

Joining the Priority Services Register

To join our Priority Services Register please contact us using the contact details below or you can complete an online form.

We will need a few things from you:

•  Your name;
•  Address;
•  Telephone number(s);
•  The reason for you being medically dependent on electricity, or vulnerable;
•  Any additional communication needs.

For customers in the Midlands please contact:

Priority Customer Services
Records Team
Western Power Distribution
Herald Way
Pegasus Business Park
Castle Donington
Derbyshire
DE74 2TU

Tel:  0800 096 3080
Email:  wpdpriorityservmids@westernpower.co.uk*
If you are deaf or hard of hearing, you can speak to us on the number above using Text Relay by dialling 18001 first using your textphone.

*Emails to this address are only picked up during office hours. If you need to report, or request information about a power cut please click here.

For customers in South Wales and the South West please contact:

Priority Customer Services
Records Team
Western Power Distribution
Lostwithiel Road
Bodmin
Cornwall
PL31 1DE

Tel:  0800 096 3080
Email:  wpdpriorityservices@westernpower.co.uk*
If you are deaf or hard of hearing, you can speak to us on the number above using Text Relay by dialling 18001 first using your textphone.

*Emails to this address are only picked up during office hours. If you need to report, or request information about a power cut please click here.