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Priority services

Sometimes power cuts can happen for reasons beyond our control. We know this can be particularly worrying if you rely on electricity for medical equipment or if you are elderly, very ill or disabled. This is where our Priority Services Register can help.

What is the Priority Services Register?

The Priority Services Register (PSR) is free to join. It helps energy companies* like us to look after customers who have extra communication, access or safety needs. It helps us tailor our services to support households who may need extra help.

* Energy companies include gas and electricity suppliers, the networks companies who transport energy to your home and meter operators.

How to join our Priority Services Register?

  • Joining our priority services register online is quick and easy...

    A few things we will need from you...

    • Your name
    • Address
    • Contact number(s)
    • The reason for you being medically dependent on electricity, or vulnerable
    • Any additional communication needs and information

    Join the register

  • If you'd prefer to speak to us about joining, please call us...

    0800 096 3080

    Lines are open Monday to Friday, 8:30am to 5:00pm.

    If you are deaf or hard of hearing, you can speak to us on the number above using Text Relay by calling 18001 first using your textphone.


    A few things we will need from you...

    • Your name
    • Address
    • Contact number(s)
    • The reason for you being medically dependent on electricity, or vulnerable
    • Any additional communication needs and information

     

  • Alternatively, you can send your details via post or email...

    Midlands
    Priority Customer Services
    Records Team
    Western Power Distribution
    Herald Way
    Pegasus Business Park
    Castle Donington
    Derbyshire
    DE74 2TU
    wpdpriorityservmids@westernpower.co.uk
    South Wales and South West
    Priority Customer Services
    Records Team
    Western Power Distribution
    Lostwithiel Road
    Bodmin
    Cornwall
    PL31 1DE
     
    wpdpriorityservices@westernpower.co.uk

    A few things we will need from you...

    • Your name
    • Address
    • Contact number(s)
    • The reason for you being medically dependent on electricity, or vulnerable
    • Any additional communication needs and information

     

If you join our FREE Priority Service Register we can:

  • Give you a direct number to call in the event of a power cut so you can get straight through to us.
  • Agree a password with you before we visit, so you feel safe.
  • Provide special help, if needed, through the British Red Cross.
  • Inform you about planned interruptions to your electricity supply.
  • Keep you as informed as possible in the event of an unplanned power cut.