Sometimes power cuts can happen for reasons beyond our control. We know this can be particularly worrying if you rely on electricity for medical equipment, or if you are elderly, very ill or disabled. This is where our Priority Services Register can help.
The Priority Services Register is free to join. It helps us to support customers who have extra communication, access, or safety needs.
Our Power Up advice hubs are helping customers to save money and keep warm.
Read our latest news and customer case studies, and find out about stakeholder events.
The Royal National Institute of Blind People (RNIB) has worked with us to produce helpful information for our blind and partially sighted customers who may face unique daily challenges due to the coronavirus lockdown restrictions.
Tips for taking practical actions to save energy and cut fuel bills, as well as information on financial support opportunities.
If you are experiencing a power cut please contact us to report it. You should also get in touch if you need further help and advice or if there is something else you think we need to know about.
Find out how we've helped priority services customers with their energy bills, heating systems, and home adjustments.